Groupon wants to ensure a safe and trustworthy marketplace with buyers and sellers. Certain categories/products are not permitted to be sold through our Third Party Marketplace. If you have any questions about the products you are listing, please Contact Us.



Prohibited Product List

Merchants are not permitted to sell the following products through Marketplace:

  • Weapons and Imitation Weapons include toy guns that look like real guns. (Any toy guns sold should be brightly colored.)
  • Guns (rifles, shotguns, handguns) and gun accessories (laser scopes, ammo)
  • Tobacco & Tobacco-Related Products (cigarettes, cigars, e-cigarettes or vaporizers) *accessories are ok
  • Prescription drugs (and illicit drugs, like Mary Jane)
  • Live animals (dogs, cats, fish, etc…)
  • Real Animals, Animal Products, and Animal Fur
  • Mail order brides
  • Medical devices requiring prescriptions
  • Products that require a prescription before purchase.
  • Body Parts
  • Recalled Products
  • Offensive Products
  • Intellectual Property Violations
  • Hazardous & Dangerous Items
  • Hoverboard
  • Sky Lanterns
  • Coupon or Voucher / non-physical products
  • Human Parts & Burial Artifacts
  • Drugs & Drug Paraphernalia
  • Digital Downloadable Software

Do not assume that a product is permitted simply because it is not listed in our Prohibited Product List. Groupon policies are subject to change and we reserve the right to pull a listing at any time in our sole discretion.


If you sell a Prohibited Product, we may immediately suspend or terminate your Marketplace Store and issue customer refunds without merchant reimbursement. To report listings that violate Groupon Goods Marketplace's policies or applicable law by using our Report Infringement Form


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 If the ownership of a business changes for any reason, the new owner needs to establish a new merchant account.


In the Business Info section, the name listed under "Legal Full Name" must exactly match the Legal Business Name associated with your banking information. If this information is NOT currently accurate, you must request to have this information updated before you can finish activating your Gateway account. 


The payment section has a TIN validation which checks to see if your TIN matches the legal business name on the account as well as if the banking information is legitimate. It is very important that the TIN you are trying to enter is associated with the legal name on file with the IRS.




If the ownership of a business isn't changing, but the individuals responsible for managing the seller account have changed you can add users to the account






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Product Value - Reference Price and Discount


We strive to offer the most positive user experience possible for customers on Groupon Goods Marketplace. This means providing them with the most clear and accurate representations of product value possible.



Reference Price and Discount Guidelines


When creating a new deal, keep in mind that Groupon Goods Marketplace has a few guidelines related to your listed reference price and the corresponding advertised discount. Take note, and be certain your product complies fully before submitting it for approval.


In order to be successfully listed on our portal, your product listing must:

  • NOT have a listed reference price of $10,000 or greater
  • NOT have a Sale Price that equals a discount of 90% or greater



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Groupon reserves the right to take down or suspend offerings in their entirety or to take down portions of the content you provided, including but not limited to products, product descriptions, photos, and copy for any reason, at its sole discretion, and without prior notice to you. Groupon also reserves the right to suspend an offering for any reason, at its sole discretion, and without prior notice to you.


Instances where Groupon may take down content include:

  • Inappropriate/lewd/offensive content as determined in Groupon’s sole discretion
  • Content reported as inappropriate, lewd and/or offensive by a customer, potential customer or any other entity or individual
  • Allegations of infringement of intellectual property rights, including but not limited to patent, trademark, copyright and trade secret(s)
  • Allegations of counterfeit goods
  • Allegations of illegal, unsafe or prohibited items (e.g. weapons, human trafficking, alcohol, tobacco, prescription drugs)
  • No authorization to sell
  • Allegations of fraud or libel
  • Allegations of stolen goods

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Product Value - Misleading Information


We strive to offer the most positive user experience possible for customers on Groupon Goods Marketplace. This means providing them with the most clear and accurate representations of product value possible.



Avoiding Misleading Information


The customer has the right to expect that a merchant will not mislead or deceive them. Your listing should never lead a customer to believe something that isn’t true.


Any disclaimers attached to your product listing must:

  • be prominent and visible

  • not be obscured by images, graphics or text

  • not undermine or contradict the Product Details or The Fine Print.


Keep in mind that customers have the ability to report products that do not properly uphold the expectations outlined in your listing details. Depending on the severity and frequency of these reports, discipline may range from a product becoming temporarily unlisted, to your merchant account being suspended.



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Groupon Goods Marketplace is pleased to offer you the opportunity to participate at no cost to you in Groupon Select, Groupon's discount subscription loyalty program, through the remainder of this year. More details on Select can be found here


If you are interested in participating in Groupon Select at no cost for the remainder of this year, please download the agreement below, sign and send the attachment to our Merchant Support Team.  This agreement supplements the terms and conditions of your Groupon Goods Marketplace Merchant Agreement. 



Merchants are able to opt-out of Groupon Select at any time by submitting a request online under Account. Once there, scroll to the very bottom to Select Opt-Out.

  

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Landing Page


When you log into Gateway, you will see the Dashboard in the left-hand navigation menu.



Result Filters

At the top of the Dashboard page, you’ll see some basic account information and filters for category and date.

Merchant Level 

The Merchant Level refers to your Merchant Graduation Level. The Merchant Graduation program is an automatic process on Goods Marketplace that rewards high-performing merchants with greater sales potential. 

 

It is Groupon's highest priority to maximize customer experience, and we expect our merchants to place an emphasis on offering attentive service and quality products. Merchants must demonstrate their ability to perform at a consistently excellent level before we can allow them to operate at higher volumes.

 

During the graduation process, your account is subject to a weekly Scorecard. The final Scorecard at the end of your ‘Graduation Cycle’, or review date, is used to determine how your account will move through the Graduation process. Below is a breakdown of what to expect of your account at the time of review.

Learn more about Merchant Graduation here


Cycle End Date 

Every account has a unique cycle start and end time. The cycle for your account is based on when your first unit was sold with us, or when your account was suspended or un-suspended (if applicable). When any of these events occur, your 30-day sales cycle will automatically be reset. The ‘Cycle End Date’ marks the end of the account cycle. 
Learn more about Thresholds here. 

 

Sales Summary Graphs

Below the filters, you’ll see a sales summary graph that displays Units Sold, Total Sales, and Average Daily Sales:


When you click ‘View Detailed Sales Metrics’ it will take you to the following page:


Listing Summary

The ‘Listing Summary’ shows how many items you have under each product status. Clicking the number of SKUs next to each color will take you to a detailed list of the SKUs in each status.

Inventory Summary

The inventory summary gives an overview of your inventory health. SKUs in red status are out of stock and should be addressed immediately, SKUs in yellow status have low inventory and should be monitored, and SKUs in green status have sufficient inventory.


Clicking on the number of SKUs next to each color will take you to a detailed list of the SKUs in each status.

Note: Merchant Available QTY on the Inventory Summary page reflects the total number of units available to sell on the Groupon site. This quantity includes the total number of units in your warehouse.

When you click ‘View Detailed Inventory Metrics’ it will take you to the following page: 



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We are happy to offer our third-party merchants with a series of Training Guide documents to supplement our Support Article Library. Below, you will find five merchant Training Guides, which provides walk-through instructions, tips and best practices for product creation, order fulfillment, customer ticketing and more. We encourage all new merchants to reference these guides to get the most out of your experience on Groupon Goods Marketplace.






Your merchant experience on Groupon Goods Marketplace runs through GatewayWe’re excited to provide you with a versatile, efficient marketplace management system tailored to the needs of merchants like you. This guide provides a full breakdown of the Gateway website. 

click here to access the Welcome to Gateway guide



Groupon Goods Marketplace uses a system called Gateway to handle product creation. This guide provides merchants with a step-by-step walkthrough of the product creation process on the Gateway interface.

click here to access the Single Product Creation guide


To facilitate a better merchant experience, Groupon Goods Marketplace on Gateway allows for high-performing merchants to upload their product catalogs in bulk. This guide will assist merchants with the ins-and-outs of the new Bulk Upload Tool, provide helpful tips, and offer solutions to common errors. 

click here to access the Bulk Product Upload guide



“Tickets” are the official mode of communication Goods Marketplace provides for their merchants and customers. These tickets are housed directly in the Gateway platform, and are used to handle all customer inquiries, refund requests, order errors, etc. This guide will walk you through our ticketing interface, explain our guidelines for merchant-to-customer communication, and outline our best practices.

click here to access the Customer Ticketing guide



Groupon Goods Marketplace accounts have access to two main systems. Gateway is used to handle product creation and inventory management, while CommerceInterface (CI) is used for order fulfillment. The following guide will walk you through the process of using CI to upload tracking information, monitor your orders, handle cancellations/refunds, and more.

click here to access the Order Fulfillment (CI) guide




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Don't already have a merchant account? Please read.

Groupon Goods Marketplace is in the process of migrating all merchant operations to an exciting new platform called Gateway. The Gateway platform has not yet opened for new merchant registration, and its official launch date is currently TBD.

The account setup instructions below were designed to assist our invitation-only Early Access merchants. If you haven't already had a Gateway account created for you, please check back in the coming months as more news on our timeline for open enrollment becomes available.


Until Gateway launches officially, we will NOT be handling requests for new merchant accounts, nor requests for Early Access invitations. We thank you for your patience and understanding. 

 




Gateway Account Setup Guide

Walk-through, Tips & Troubleshooting to setup your new merchant account



This Account Creation Checklist provides step-by-step instructions, tips and trouble-shooting for activating your new Gateway account. Until these steps are fully completed, merchants will not be able to list products or fulfill orders on Groupon Goods Marketplace. 






1. Activate your new Gateway account


 

You should have received an email with the subject line “Groupon Goods Gateway - Invitation to Join”. 





This e-mail contains a link to activate your new merchant account.  This link expires after 24 hours. If you have not already, please open that link now before returning to this support article.



Expired Activation Link?


If your activation link has expired, you should open a ticket with our support team


 

 

2. Complete “Profile” section on Gateway

Once you’ve logged into Gateway, all merchants must go to the “Profile” page (found on the left-hand navigation bar) and complete all required sections.



Link to "Profile" Page on Gateway


 



 

3. Set up AvalaraTax under ”Taxes” 

From the “Profile” page, navigate to the Taxes tab. From here, scroll to the bottom of the page and read through the Avalara terms and conditions. You may then check the box and click submit. 




You will then receive an e-mail from Avalara with password instructions for your new Avalara account. This Avalara account is offered free-of-charge, and must be created in order to activate your Gateway account. 




Questions about state taxes on Goods Marketplace?


If you have questions about state taxes on Groupon Goods Marketplace, please review our Marketplace Tax FAQ.





4. Enter banking details under “Payments”


From the “Profile” page, navigate to the Payments tab. Merchants must input valid, US-based banking information. These banking details should also correspond with the Legal Business Name listed on your account.



Having issues saving your Payment Info?

If you are experiencing an error when attempting to save your payment info,
see our support article "
Error - Can't Save "Payment Info"  for further instructions.





 


5. Review information under “Business Info”


From the “Profile” page, navigate to the Business Info tab. All information entered here should be accurate and up-to-date. Please note that the e-mail listed under “Business Contact” is our primary mode of contacting merchants.




Are you using the correct Legal Business Name?

 

In the Business Info section, the name listed under "Legal Full Name" must exactly match the Legal Business Name associated with your banking information. If this information is NOT currently accurate, you must request to have this information updated before you can finish activating your Gateway account. 



 
If your Legal Business Name is not currently listed accurately, open a ticket with our support team.  


6. Read and confirm “Terms & Agreement”

Finally, from the “Profile” page, navigate to the Terms & Agreement tab. Open up the Merchant Agreement.




To complete our Terms & Agreement, merchants must click both check-boxes AND read through the linked “Groupon Goods Marketplace Merchant Agreement."

 



More questions? See our full library of Gateway support materials.



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Single Product Creation


In order to create a new product in Gateway, please log onto the Gateway portal, then follow the steps listed below:

        


 







      1. Once you’ve logged on to Gateway, get started by clicking 

       on “Add Product Group” in the left-hand navigation bar.

  


   








2. You’ll be prompted with the question, “Which category describes your product?”

In the field provided, type in keywords pertaining to your product. Once you’ve typed a keyword that lines up with our taxonomy, a list of matching results will auto-suggest below. 

 


 


 
For a complete taxonomy list, see Finding the Best Categories for Your Product



3. Select the best fit category for your new listing. 

Selecting from the suggested categories, choose the option that best matches the product that you plan to list. 








4. Enter key information for your new product


The product page will expand, allowing you to input key information for your new product, including manufacturer, brand, product name and description. Complete these fields, noting that all required fields are marked with an asterisk.

You will be able to return to this page later if you need to make edits or additions. However, you will not be allowed to navigate past this page until all required fields are completed.





For information on our description requirements, see Product Description Guidelines.






5. Use Bullet Points to provide concise selling points for your product.


Use the provided text field, type your information, then press the Enter key to input each bullet point. Bullet points should be under 128 characters and include concise selling points of the product. These bullet points will be listed prominently on the customer-facing deal page.

 



  • To edit an existing bullet point, click on the text, make changes, then press the Enter key.
  • To delete an existing bullet point, click on the “(x)” to the right of added text





6. Enter warranty information for your product, if available.


All fields in this section must be completed in order for the warranty to be featured on your deal page. After completing all fields, click on the "Warranty File" button to upload an image of the warranty. If there is no warranty associated with your product, this section can simply be left blank.





For more information, see How to Enter Claimed Warranties



7. Enter your reference price link and retail site link. 


The Reference Price Link is a site URL where the products can be purchased at the provided Reference Price (MSRP). The Retail Site Link is a site URL where your product is being sold by the brand or manufacturer, if available.








8. Add attributes to create product(s) within your existing product group. 


Gateway breaks down your inventory into “product groups” and “products". By completing steps 1-7, we have now created a new "product group". Next, we will create our "product(s)" by inputting attribute information, such as size, color, etc.


For more information, see What are "Products" and "Product Groups"?  

 






See which of the options below best describes the product group you’re creating, 
then click that option and follow the appropriate steps provided:


 









Option #1




If you only plan to offer one product in your product group (for example, a shirt that only comes in the color red and the size small), simply enter these attributes (red, small) in the fields listed below the Products heading.


You can either browse through the drop-down options, or manually type in order to search for your desired values.

 



Once you are finished adding attributes, your product will be created automatically. You can now move onto Step 9.




NOTE: If more than one value is entered for any of the attributes, 
multiple products will automatically be created in the Products section. 






Option #2




If you have a product in stock for every possible combination of attributes, enter all of your product group's available attributes using the fields under the Products heading.

 


You can either browse through the drop-down options, or begin to type in order to manually search for your desired value. 

 



A new product will automatically be created in the section below for every possible combination of the selected attributes. You will need to provide each of these products with unique ID information in Step 9



 

Option #3




If you do not have a product for every possible combination of attributes (for example, you have the color white in sizes small, medium, large and XL, but you only have the color red in size large and XL), click the "Add a Product" link pictured below to add a new product to your group. 

Create one product for each combination you plan on offering. You will then add the appropriate attributes to each product using the "Edit" link. Reference the instructions provided in Step 9 for more context.











9. Enter identifying information about your products.


Next, you will enter any identifying information about your products, such as SKUModel numberProduct IDQuantity and Unit Price. Enter information according to the product attributes displayed on the left end of each line. 


Merchants must have NO duplicate UPC's across their entire product catalog. All of your products MUST have unique identifiers. 


The Product ID is usually the UPC number associated with your product, but can also be EANISBN, or ITF. Your Product ID “type” will appear in small text below the field once it has been recognized by our system.

 






10. Confirm that all required information has been provided accurately.

 


You may now notice a red exclamation point symbol to the right of your cost. This indicates that you're required to enter more information before moving on to the next step. If you hover over the symbol, a red text box will appear, describing the missing information for the product.




In order to enter this information for each product individually, you can click on the “Edit Details” link to the right of the symbol. To make changes to more than one product at a time, select the checkboxes next to the product list (or the checkbox at the top of the list) and click the "Edit Selected" button.



    





11. Enter complete pricing information.


A new screen will open, giving you the opportunity to enter more information about your product. Some fields will be carried over from the information entered on the previous screen, and some will still need to be completed. 


Begin by entering the Shipping CostMAP (if applicable) and Reference Price (which should correlate with the Reference Price Link you entered on Step 7). Unit price and quantity should already be completed.


(Required fields are marked with an asterisk)





12. Add distinguishing attributes, if necessary.


Your product may have the option to add Distinguishing and Supplementary attributes. You should only have to add attributes here if you have added a new product after completing the other products, or you didn't choose these attributes already on the Basic Information tab.



NOTE: Only add distinguishing attributes when editing product one at a time. 
If you are editing in bulk, no distinguishing attribute fields should be filled in.






13. If this product is LTL or contains hazardous material, check the appropriate boxes. 


If none of these apply, leave them blank.

 



14. Choose the country in which your product was manufactured by clicking on the “Country of Origin” field.

      





15. Enter accurate sizing measurements for both product and packaging.


First, select the appropriate units of measurement you will be using for both product and package dimensions by clicking on the “Dimension Unit” field. Next, fill in the appropriate information for both the Product Measurements and Package Measurements fields. 








 

16. Once you have completed steps 1-15, click on the box marked “OK” at the bottom of the screen to apply. You may then proceed to Step 17.



17. Review product information.


You will now be returned to the previous product information page. If all product details have been entered correctly, the symbol which was previously a red exclamation point should now be a grey check mark.

If you still have a red exclamation point, hover your mouse over it to see what fields were unfilled or not accepted. Then, click again on the “Edit Product Details” page to enter the indicated information. When you finally see a grey checkmark, click on the “Save & Continue” box at the bottom of the page to move on to the Images tab.





18. Assign an image to your Product Group.


Click on the “Add Image to Product Group” link, found below the now expanded  "Product Group Images" heading. You can upload your image via Image Source URL, or via direct file upload.


  



This "Product Group Photo" can be a duplicate of any of your individual product photos, as long as it is fully compliant with our guidelines. This will be the customer-facing image on the deal listing.




Adding images via Image Source URL:


A new window will appear, prompting you to add a URL to your image. After entering your image URL, click on the “Save” box below the text field.




 If you do not already have a URL created for your image, please see How to Create an Image Link.




Adding images via Direct File Upload:

 

Alternately, you can also directly upload image files from your computer by using the direct image upload. To use this function, click on the "Upload File" button.



If you’re not sure that your product photos are compliant with our guidelines,



Troubleshooting:




Is your image upload displaying as a spinning grey wheel icon?  Click here for support.  





19. Assign specific images to individual products.


If there are multiple products within your product group, you will need to add a specific photo for each individual product. 


Use the previous steps to upload an image which corresponds to each product. Next, start assigning each image to the product it depicts. To assign an image, first click on the image you'd like to assign. Next, select the product(s) you'd like to associate with this image by clicking on the green checkbox(es) next to the product(s). Finally, click on the box marked “Apply to Images Selected Products”.





Repeat this step until all products have been assigned their own image.




20. Manage Product/Product Group images, if needed.


  

If adding multiple images, repeat the above steps as many times as needed. You are encouraged to add multiple photos, depicting different angles, product uses, etc.

If you need to delete an image, click on the “(x)” that appears in the top right corner of the image when you hover over the image.







Remember, you must have a "Product Group Photo" assigned in addition to your Product Photos. This Product Group Photo can be a duplicate of any of your individual Product Photos, as long as it is fully compliant with our guidelines. This will be the customer-facing image on the deal listing.


  




19. Do a final review of all product information.


Once all products have been assigned images, go back and double-check all product information for accuracy. If everything looks good, you’re all finished!





20. Congratulations, your new listing is now under review!

It will now be sent into our Product Screening Process. Our screening team should then complete their review within the next 7 business days. Great work!


  If you have questions about product reviews, or want tips on how to appeal 
or avoid product rejections, see Product Screening Process.















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Not all merchants have immediate access to the Bulk Product Creation tools on GatewayAt this time, the bulk upload function is restricted to merchants who have attained Level 3 or above in our Merchant Graduation system.





Goods Marketplace places an emphasis on offering attentive service and quality products. Our merchants must demonstrate their ability to perform at a consistently high level with a smaller inventory before gaining access to our bulk upload tools. 












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Manage Account


You can manage your Gateway account by clicking on Profile, under Manage, in the left-hand navigation. Once you have navigated to your profile, you will see the various sections of your account that can be managed.




Simply click on the Edit Info button in the top right-hand corner to manage the Business Info, Fulfillment, and Payments sections. Please note that you cannot edit your legal business name or business contact email address. If you need to edit either of these fields, please open a support ticket so that we can assist you. Also, the Taxes and Terms & Agreement sections cannot be edited after they have been completed. 





Manage Users


In the upper right-hand corner, you will notice that you can toggle between profile and users. When you navigate to users, you can see which users have access to the account and what permissions they have. User permissions will show as either owner or member under Relationship


Please noteAccount users are not automatically generated from your Customer Service and Accounts Receivable email addresses provided during account creation. You cannot log in to Gateway with these email addresses unless they have been added as users by the account owner.



Adding Users


If you are an owner on the account, you can add new users in this section by clicking +Add User. Once you have filled out the necessary information for the user and selected owner or member from the drop-down, make sure to select the send invitation checkbox before you click save. This ensures the user receives an email to set up their password. You may have to resend this email if the user does not access the link to set up their password within 24 hours.


 



Deactivating Users


As the account owner user, you can deactivate a member user from your account. However, as the account owner user, you cannot deactivate another owner user from your account. Please create a support ticket to request the deactivation of another owner user on your account. There must be at least one active owner user on the account in order for any additional owner users to be deactivated




Simply click on the user status dropdown, select Inactive and then click Save to deactivate a user. To reactivate an inactive user, click on the user status dropdown, select Active and then click SaveRefresh your page to see the changes.




Once an owner or member user is deactivated from an account, that user will not be able to log in to Gateway and no other users may be generated with that email address. Deactivating a user in Gateway does not also deactivate the user’s access to CommerceInterface (CI). Please log in to CI to deactivate the user’s access there as well.



If you have any additional questions, please open a support ticket.


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SLA Standards for Merchant Performance 


In our continued effort to create the best customer experience, please ensure that all procedures are being followed accurately. The following are five key areas of order fulfillment where Groupon Goods Marketplace SLAs require compliance. Being non-compliant in any of these areas reflects poorly on your performance and could result in suspension of your account or other actions. Below is a breakdown of those SLAs and guidance regarding them.



Tracking Upload

  • Tracking needs to be uploaded within 2 business days from the order creation. This lets the customer know that their order is being processed.

  • Your carrier must be on our list of “Approved Shipping Carriers for Goods Marketplace”. 

  • Do NOT upload a tracking number for your order until the package has been received by your carrier.

  • Early/invalid tracking uploads will negatively impact your performance metrics and could lead to suspension.

  • Orders that do not have tracking uploaded after 7 business days will be automatically canceled.

  • Orders that are in 'partially shipped' status after 14 business days will be automatically canceled. 


Tracking Movement

  • Tracking needs to show movement within 3 business days of order creation.

  • Before your order can be processed for payment, your uploaded tracking information must show systemic MOVEMENT. 

  • Orders NOT showing movement within 7 business days may be automatically refunded by Groupon.

Cycle Time

  • In order to maintain a positive Merchant Scorecard, merchants should have an average cycle time of 6 calendar days.

Ticket Response

  • Tickets created by the customer must be responded to within 1 business day.

  • Timely responses can indicate to the customer that you are willing to assist them.

  • Subsequent responses should take no longer than 1 business day.

Returns

  • Select a return policy that meets your needs and your ability to comply.

  • ‘Final Sale’ policies must still allow for refunds or replacements due to defective products or incorrect fulfillment.

  • In the case of a return, merchants must always provide their customers a return label. Merchants failing to comply with this policy may be subject to suspension or even account termination. 

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If your merchant account has been suspended, there are generally two possible explanations: sales threshold suspensions and scorecard strike suspensions.


Below, we’ve provided information that will help you identify the reason for your suspension, and what course of action can be taken to restore activity to your account.



Sales Threshold Suspensions


If a merchant reaches their respective sales threshold in a 30 day cycle, their account activity will be suspended temporarily. This is a core element of our Merchant Graduation program.



During this suspension, merchants will be unable to receive new orders or have new products reviewed. Until activity is restored, the expectation is for all merchants to ship all open orders and ensure all customer tickets are answered within 24 hours.


Expedite a Sales Threshold Suspension


The performance review process generally takes 30 days to complete. However, merchants can expedite the review process by fulfilling the following requirements, then sustaining them for 4 consecutive days. Once these requirements have been met and sustained for 4 to 8 CONSECUTIVE DAYS, activity will be restored to your account.

  • all orders have been marked "Delivered" (not "Shipped") 

  • all customer tickets have been marked resolved 


Scorecard Strike Suspensions


Merchants may have their account activity suspended for failure to meet our Goods Marketplace performance standardsYour Merchant Scorecard can be viewed online.



Appeal a Scorecard Strike Suspension


Scorecard Strike suspensions generally last 30 days, but you may be eligible to expedite the length of your suspension by submitting a plan for improved performance. To apply for suspension reinstatement, please use the form linked below.


(click here to access our "Suspension Reinstatement" application



Do NOT submit multiple applications for one suspension. Appeals may take up to 7 business days to process. 


Our team will contact you using the information you've provided to inform you of your appeal status. Groupon Goods Marketplace reserves the right to deny or approve any application for account reinstatement.

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