Diamond Jewelry : Groupon Goods Marketplace

Diamond Jewelry

The images for diamond products need to be high quality and resolution. The primary image must be on a white background and the images can only show the product customers will receive.

Required Dimensions/Specifications & Accepted Values for Diamonds:

For all diamond products, the item description needs the have all the the following dimensions listed with one of the accepted values. Please check the chart below to make sure your description of the product being sold meets these qualifications.

Dimension	Examples of Accepted Values
Color:	Black, Blue, Brown, Champagne, Chocolate, Colorless D-F, Colorless Diamond, Faint Yellow K-M, Gray, Green, Near Colorless G-J, Pink, Purple, Red, White, Yellow
Clarity:	I2-I3, Vs2,, Vs1, I1-I2, I2, Si1, I1, I3, Vs1-Vs2, Si1-Si2, Si2
Shape:	Pear, Radiant, Cushion, Emerald, Round, Heart, Asscher, Princess, Oval, Marquise
Total Carat Weight:	A number with up to 12 digits allowed to the left of the decimal point and 4 digits allowed to the right of the decimal point
Metal Type:	14K Gold, Gold-over-Bronze, Gold Plated, Gold-over-Brass, Copper, Platinum Plated, Gold Tone, Gun Metal Tone, Bronze, 10K Gold, Pewter, Brass, Cobalt, Gold-over-Sterling Silver, Gold Fill, 18K Gold, Platinum, Resin, Sterling Silver, Silver Plate, Silver Tone, Stainless Steel, Titanium, Tungsten, Vermeil, Bonded-Gold-and-Silver, Nickel, Gold and Silver

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Metric	Description	Score	Goal
Overall Performance	Overall Scorecard Health		100%
Tracking Uploaded On-Time Rate	The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.		>98%
Tracking Movement On-Time Rate	The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.		>97%
Cycle Time	Average time elapsed between the date an order is placed, and the date that order is marked delivered.	Days	<6 Days
Customer to Merchant On-Time Response Rate	The rate at which tickets and messages created by customers receive a response within 1 business day.		>95%
Cancellation Rate	The rate at which orders placed are then cancelled by the merchant prior to tracking upload.		<0.5%
Return Rate	The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.		<0.5%
Customer to Groupon Contact Rate	The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.		<1.4%
Customer to Merchant Contact Rate	The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.		<3.6%
Customer Satisfaction Score	The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.		>70%

Metric

Description

Score

Goal

Overall Performance

Overall Scorecard Health

100%

Tracking Uploaded On-Time Rate

The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.

>98%

Tracking Movement On-Time Rate

The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.

>97%

Cycle Time

Average time elapsed between the date an order is placed, and the date that order is marked delivered.

Days

<6 Days

Customer to Merchant On-Time Response Rate

The rate at which tickets and messages created by customers receive a response within 1 business day.

>95%

Cancellation Rate

The rate at which orders placed are then cancelled by the merchant prior to tracking upload.

<0.5%

Return Rate

The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.

<0.5%

Customer to Groupon Contact Rate

The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.

<1.4%

Customer to Merchant Contact Rate

The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.

<3.6%

Customer Satisfaction Score

The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.

>70%

Diamond Jewelry

's Scorecard