Pets : Groupon Goods Marketplace

Pets

Pet Beds

Required Information

Product dimensions
Care instructions
Material (outer and inner filling, if applicable)

Recommended Style Guidelines

Animal size guidelines (e.g. best for large dogs, specific breeds, etc.)
Indoor/outdoor safe
Waterproof
Self-heating
Ergonomic
Raised
Removable cover
Type of stitching (e.g. triple stitched, single stitched)

Pet Clothing & Leashes

Required Information

Sizing chart
Length (leashes only)

Pet Crates

Required Information

Product dimensions
Material

Recommended Style Guidelines

Animal size guidelines (e.g. best for large dogs, specific breeds, etc.)
Applicable disclosures if crates are airline-travel compliant or approved for other transportation methods
Special features:

Windows/latches/handles

Expandable/adjustable (to grow with a puppy or kitten)

Removable cover

Removable base (to clean out messes)

Inclusion of mat for the inside base

Inclusion dishes included

Waterproof

Pet Electronics & Gadgets

Required Information

Battery info, if applicable (type, number required, and whether or not included)
Product dimensions

Recommended Style Guidelines

Waterproof
LED collars: note battery life, size, expandability (when given)

Pet Food

Required Information

Ingredient list
Country of origin for all pet food and treats
Weight of bag or volume of cans

Recommended Style Guidelines

Note key points of food such as proteins/vitamins, specific age group, or active levels it targets.
Verify that any quality assurance or advertising claims are true, accurate, and able to be verified.
Include any general guidelines for intended use (e.g. as a training treat).

Pet Toys

Required Information

Product dimensions and weight
Materials

Pets (General)

Required Information

Product dimensions
Materials (if applicable)
Ingredients (if applicable)
Battery requirements (if applicable)
Safety features (if applicable)

Recommended Style Guidelines

Animal size guidelines (e.g. best for large dogs, specific breeds, etc.)
General use and benefits (training, safety, health, etc.)
Indoor/outdoor safe
Waterproof
Care instructions (if applicable)

Did you find it helpful? Yes No

Metric	Description	Score	Goal
Overall Performance	Overall Scorecard Health		100%
Tracking Uploaded On-Time Rate	The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.		>98%
Tracking Movement On-Time Rate	The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.		>97%
Cycle Time	Average time elapsed between the date an order is placed, and the date that order is marked delivered.	Days	<6 Days
Customer to Merchant On-Time Response Rate	The rate at which tickets and messages created by customers receive a response within 1 business day.		>95%
Cancellation Rate	The rate at which orders placed are then cancelled by the merchant prior to tracking upload.		<0.5%
Return Rate	The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.		<0.5%
Customer to Groupon Contact Rate	The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.		<1.4%
Customer to Merchant Contact Rate	The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.		<3.6%
Customer Satisfaction Score	The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.		>70%

Metric

Description

Score

Goal

Overall Performance

Overall Scorecard Health

100%

Tracking Uploaded On-Time Rate

The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.

>98%

Tracking Movement On-Time Rate

The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.

>97%

Cycle Time

Average time elapsed between the date an order is placed, and the date that order is marked delivered.

Days

<6 Days

Customer to Merchant On-Time Response Rate

The rate at which tickets and messages created by customers receive a response within 1 business day.

>95%

Cancellation Rate

The rate at which orders placed are then cancelled by the merchant prior to tracking upload.

<0.5%

Return Rate

The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.

<0.5%

Customer to Groupon Contact Rate

The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.

<1.4%

Customer to Merchant Contact Rate

The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.

<3.6%

Customer Satisfaction Score

The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.

>70%

Pets

's Scorecard