Refurbished Products

If a product is refurbished, the product condition must be identified in the deal title,

Refurbished wording formatting can be any of the following:

(Refurbished)
(Factory Reconditioned)
(Manufacturer Refurbished)
(Refurbished A-Grade)
(Refurbished B-Grade)
(Refurbished Open Box)
(Scratch & Dent)
(Collectible)

Examples below

Attribute I	Attribute II	Attribute III	Attribute IV	Attribute V	Attribute VI
Brand	Model Name	Keywords	Value-Enhancing Features	Piece Count if Applicable	(Product Condition)
Blackberry Priv 32GB 4G LTE Smartphone (GSM Unlocked) HP 11.6" Touchscreen Chromebook (Refurbished) Haier 45-Pint Dehumidifier (Refurbished) iRobot Roomba 650 Robotic Vacuum Cleaner (Manufacturer Refurbished) Dyson Ball Upright Vacuum with Extra Tools (Certified Refurbished) LU Life XL 8GB Smartphone (AT&T Unlocked) Samsung Galaxy S5 Smartphone (Verizon and GSM Unlocked) (Refurbished A-Grade)

Attribute I

Attribute II

Attribute III

Attribute IV

Attribute V

Attribute VI

Brand

Model Name

Keywords

Value-Enhancing Features

Piece Count if Applicable

(Product Condition)

Blackberry Priv 32GB 4G LTE Smartphone (GSM Unlocked)

HP 11.6" Touchscreen Chromebook (Refurbished)

Haier 45-Pint Dehumidifier (Refurbished)

iRobot Roomba 650 Robotic Vacuum Cleaner (Manufacturer Refurbished)

Dyson Ball Upright Vacuum with Extra Tools (Certified Refurbished)

LU Life XL 8GB Smartphone (AT&T Unlocked)

Samsung Galaxy S5 Smartphone (Verizon and GSM Unlocked) (Refurbished A-Grade)

70-character limit. Anything longer than 70 characters will get cut off on the All Deals page, so you can go up to 70.

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Metric	Description	Score	Goal
Overall Performance	Overall Scorecard Health		100%
Tracking Uploaded On-Time Rate	The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.		>98%
Tracking Movement On-Time Rate	The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.		>97%
Cycle Time	Average time elapsed between the date an order is placed, and the date that order is marked delivered.	Days	<6 Days
Customer to Merchant On-Time Response Rate	The rate at which tickets and messages created by customers receive a response within 1 business day.		>95%
Cancellation Rate	The rate at which orders placed are then cancelled by the merchant prior to tracking upload.		<0.5%
Return Rate	The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.		<0.5%
Customer to Groupon Contact Rate	The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.		<1.4%
Customer to Merchant Contact Rate	The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.		<3.6%
Customer Satisfaction Score	The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.		>70%

Metric

Description

Score

Goal

Overall Performance

Overall Scorecard Health

100%

Tracking Uploaded On-Time Rate

The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.

>98%

Tracking Movement On-Time Rate

The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.

>97%

Cycle Time

Average time elapsed between the date an order is placed, and the date that order is marked delivered.

Days

<6 Days

Customer to Merchant On-Time Response Rate

The rate at which tickets and messages created by customers receive a response within 1 business day.

>95%

Cancellation Rate

The rate at which orders placed are then cancelled by the merchant prior to tracking upload.

<0.5%

Return Rate

The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.

<0.5%

Customer to Groupon Contact Rate

The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.

<1.4%

Customer to Merchant Contact Rate

The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.

<3.6%

Customer Satisfaction Score

The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.

>70%

Refurbished Products

's Scorecard