Product Group : Groupon Goods Marketplace

What are Products and Product Groups?

Products and Product Groups

Gateway breaks down your inventory into product groups and products. Put in simple terms, a product group refers to your deal listing on the Groupon Goods website, while a product refers to all available variations of that listing available on your deal page within a product group.

For example, let’s say you’re selling a “Plain Solid Color T-Shirt”, which comes in 3 different sizes and 3 different colors.

Product Group would refer to your listing for a “Plain Solid Color T-Shirt”.
Product would refer to each specific combination of size and color available for your listing, such as “Plain Solid Color T-Shirt (Small/Red)” or “Plain Solid Color T-Shirt (Large/White).

In more technical terms, products are individual SKUs in a product group (i.e. deal). When products are created, unique attribute sets are provided to define them. For example, 4 products in a product group may have the attribute sets:

Blue/Small
Red/Small
Blue/Medium
Red/Medium

Though Gateway knows that they are separate products because they have unique SKUs, the unique attribute sets allow them to be listed on the deal page as separate purchasable options.

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Metric	Description	Score	Goal
Overall Performance	Overall Scorecard Health		100%
Tracking Uploaded On-Time Rate	The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.		>98%
Tracking Movement On-Time Rate	The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.		>97%
Cycle Time	Average time elapsed between the date an order is placed, and the date that order is marked delivered.	Days	<6 Days
Customer to Merchant On-Time Response Rate	The rate at which tickets and messages created by customers receive a response within 1 business day.		>95%
Cancellation Rate	The rate at which orders placed are then cancelled by the merchant prior to tracking upload.		<0.5%
Return Rate	The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.		<0.5%
Customer to Groupon Contact Rate	The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.		<1.4%
Customer to Merchant Contact Rate	The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.		<3.6%
Customer Satisfaction Score	The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.		>70%

Metric

Description

Score

Goal

Overall Performance

Overall Scorecard Health

100%

Tracking Uploaded On-Time Rate

The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.

>98%

Tracking Movement On-Time Rate

The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.

>97%

Cycle Time

Average time elapsed between the date an order is placed, and the date that order is marked delivered.

Days

<6 Days

Customer to Merchant On-Time Response Rate

The rate at which tickets and messages created by customers receive a response within 1 business day.

>95%

Cancellation Rate

The rate at which orders placed are then cancelled by the merchant prior to tracking upload.

<0.5%

Return Rate

The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.

<0.5%

Customer to Groupon Contact Rate

The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.

<1.4%

Customer to Merchant Contact Rate

The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.

<3.6%

Customer Satisfaction Score

The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.

>70%

What are Products and Product Groups?

's Scorecard