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Merchant Central Goods Marketplace Library Guide Documents

Library


Goods Marketplace external PDFs library. See  https://marketplace.groupon.com/support/solutions/articles/5000785209-goods-marketplace-guide-documents for optimized access.


pdf
Bulk Product...
(1.1 MB)
pdf
Customer Tic...
(508 KB)
pdf
Single Produ...
(906 KB)
pdf
Best Practic...
(438 KB)
pdf
Stores to Ga...
(209 KB)
pdf
Stores to Ga...
(208 KB)
pdf
Bulk Product...
(1.13 MB)
pdf
Welcome to G...
(1.16 MB)
pdf
Marketplace ...
(124 KB)
pdf
Commission R...
(39.1 KB)
pdf
Welcome to G...
(1.17 MB)
pdf
Marketplace ...
(89.4 KB)
pdf
Onboarding F...
(541 KB)
pdf
Groupon Rate...
(43 KB)
pdf
Groupon Fina...
(54 KB)
pdf
Groupon Good...
(247 KB)
pdf
Vendor Trans...
(102 KB)
pdf
CI Merchant ...
(384 KB)
pdf
Vendor Trans...
(102 KB)
pdf
HTML Coding ...
(317 KB)
pdf
Deal Migrati...
(60.4 KB)
pdf
Goods Market...
(315 KB)
pdf
ShipStationx...
(123 KB)
xlsx
Groupon Tech...
(27.3 KB)
pdf
Groupon Tech...
(449 KB)
xlsx
Softlines Q4...
(126 KB)
xlsx
Home Q4 Holi...
(407 KB)
pdf
Category Com...
(63 KB)
pdf
Category Com...
(63 KB)
pdf
October 2020...
(63 KB)
pdf
December 202...
(63 KB)
pdf
Order Fulfil...
(893 KB)
pdf
Welcome to G...
(623 KB)
pdf
Welcome to G...
(623 KB)
pdf
Groupon Fina...
(54.8 KB)
pdf
Goods Market...
(399 KB)
xlsx
Softlines Q4...
(134 KB)
pdf
ePayables En...
(36 KB)

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's Scorecard


Metrics are update by 10AM CST on weekdays

  • Metric Description Score Goal
    Overall Performance Overall Scorecard Health 100%
    Tracking Uploaded On-Time Rate The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed. >98%
    Tracking Movement On-Time Rate The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed. >97%
    Cycle Time Average time elapsed between the date an order is placed, and the date that order is marked delivered. Days <6 Days
    Customer to Merchant On-Time Response Rate The rate at which tickets and messages created by customers receive a response within 1 business day. >95%
    Cancellation Rate The rate at which orders placed are then cancelled by the merchant prior to tracking upload. <0.5%
    Return Rate The rate at which successfully placed orders are returned/refunded after tracking has been uploaded. <0.5%
    Customer to Groupon Contact Rate The rate at which orders received by the merchant result in customers contacting Groupon Customer Service. <1.4%
    Customer to Merchant Contact Rate The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly. <3.6%
    Customer Satisfaction Score The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”. >70%
  • Related Articles

    Understanding Merchant Graduation

    Understanding your Merchant Scorecard

    How Scorecard Impacts Merchant Graduation

    SLA Standards for Merchant Performance

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