We are happy to offer our third-party merchants with a series of Training Guide documents to supplement our Support Article Library. Below, you will find five merchant Training Guides, which provides walk-through instructions, tips and best practices for product creation, order fulfillment, customer ticketing and more. We encourage all new merchants to reference these guides to get the most out of your experience on Groupon Goods Marketplace.
Your merchant experience on Groupon Goods Marketplace runs through Gateway. We’re excited to provide you with a versatile, efficient marketplace management system tailored to the needs of merchants like you. This guide provides a full breakdown of the Gateway website.
click here to access the Welcome to Gateway guide
Groupon Goods Marketplace uses a system called Gateway to handle product creation. This guide provides merchants with a step-by-step walkthrough of the product creation process on the Gateway interface.
click here to access the Single Product Creation guide
To facilitate a better merchant experience, Groupon Goods Marketplace on Gateway allows for high-performing merchants to upload their product catalogs in bulk. This guide will assist merchants with the ins-and-outs of the new Bulk Upload Tool, provide helpful tips, and offer solutions to common errors.
click here to access the Bulk Product Upload guide
“Tickets” are the official mode of communication Goods Marketplace provides for their merchants and customers. These tickets are housed directly in the Gateway platform, and are used to handle all customer inquiries, refund requests, order errors, etc. This guide will walk you through our ticketing interface, explain our guidelines for merchant-to-customer communication, and outline our best practices.
click here to access the Customer Ticketing guide
Groupon Goods Marketplace accounts have access to two main systems. Gateway is used to handle product creation and inventory management, while CommerceInterface (CI) is used for order fulfillment. The following guide will walk you through the process of using CI to upload tracking information, monitor your orders, handle cancellations/refunds, and more.
click here to access the Order Fulfillment (CI) guide