Product Rejections
If your product(s) were rejected during the Product Screening Process, you can find the reason for your rejection by locating the product on the Products page on Gateway. Once you've found the listing, you can view the rejection reason by hovering your cursor over the red “Rejected” box next to your product name.
Below, we've provided a list of common rejection reasons, and instructions for fixing these issues. Use your browser's search tool to quickly scan this document for the rejection reason you'd like to fix.
Account Status/Merchant Onboarding
Merchant Onboarding is incomplete.
Problem: Your product was submitted into the Product Screening Process before you finished activating your account.
Solution: Complete your Gateway Account Setup, then allow 72 hours for your listing to manually re-enter Product Screening.
Pricing, Ratings, and Data Validation
Universal ID is missing
Problem: Your product doesn't have a valid Product Identifier (and Product Identifier Type)
Solution: Add Product ID (and Product ID type)
Category is missing
Problem: Your product does not have a category
Solution: Assign a Category ID to your product using the category field in Gateway UI or using the bulk upload tool.
Option's variants duplicate another option's
Problem: One of your product options has the same attributes as another option.
Solution: Identify which product option has duplicate attributes and assign the correct attributes to that option.
Manufacturer is missing
Problem: The manufacturer field in your product is empty
Solution: Add product manufacturer
At least one product in this multi-variation product group has no attributes
Problem: The product does not have any attributes associated with it
Solution: Ensure that all products have at least one attribute assigned
Refurbished products can not be listed for this category.
Problem: This product is listed as "refurbished" in a category that does not allow refurbished products
Solution: Move product to a category that allows refurbished products; Groupon may not be allow refurbished products of this type.
Product Group must have at least one image.
Problem: There are no images present on the product group level
Solution: All products must have at least one image listed under Product Group, in addition to any individual Product images. See "Step 18" of our Single Product Creation guide for instructions.
Cost must be greater than 0
Problem: Unit Price value is 0
Solution: Change Unit Price value to a number larger than 0
At least one products in this multi-variation product group has no attributes
Problem: There is one or more products in the group that does not have any attributes
Solution: Add at least one attributes to all products
Product requires manual approval
Problem: Product cannot be offered without approval from a Goods Marketplace team member.
Solution: Use the Special Brand/Category Deal Application to apply for manual approval.
Market ratings too low for this product
Problem: The quality on your product is below Groupon standards
Solution: No solution; This product cannot be sold on Groupon
The product group has too many products (max of 80).
Problem: The product group has more than 80 products in the group, which cannot be processed by the system.
Solution: Split the product group into multiple groups using the bulk upload and Variation Grouping ID.
Content Issues
Content rejections occur when a product is missing or has incorrect information, such as title, description, category, brand, attributes, warranty information, or images.
Title & Description
Remove website, email, or phone number from description
Problem: Supplier website addresses, email addresses, phone numbers are prohibited
Solution: Remove from the description
Remove references to competitors
Problem: Competitor references are prohibited
Solution: Remove references
Remove exaggerated/unsubstantiated claim from the description
Problem: Unsubstantiated, exaggerated claims, such as "Best product ever" are prohibited
Solution: Remove from the description
Remove unrelated brands or products from description
Problem: Unrelated brands, keywords, or products in description
Solution: Remove from description
The Deal title and URL permalink must match.
Problem: Your product listing cannot be overwritten with new offers and/or details.
Solution: You must create a new product listing for the new offer and change this listing back to its original details.
Remove invalid characters or excessive typos from title or description
Problem: Invalid characters or excessive typos are used in the title and/or product description
Solution: Remove from title or description
Remove excessive caps lock from title or description
Problem: Excessive caps in the title and/or product description
Solution: Remove from title or description
Remove graphic descriptions or slang words from title or description
Problem: Description violates Adult product guidelines
Solution: Remove from title of description
Adjust title to include a clear description of the item
Problem: Title does not have proper information that describes the item
Solution: Change title to properly describe product group
Adjust description to include a clear description of the item
Problem: Description does not have proper or good information that describes the item or what it is used for
Solution: Change description to properly describe product group
Title and description do not match
Problem: Information in the title and the description do not match
Solution: Adjust title or description to match one another
Remove vague language from description
Problem: No cliches or vague language
Solution: Remove from the description
Add list of included items
Problem: Product is set or pack of different colors/items but is missing a list of all included items
Solution. Add information about all products in the product group to the description, bullet points, or what's in the box section
Remove personalization language
Problem:
Solution: Remove language
Add ______________
Problem: Some categories require certain information on the deal page
Solution: Add specified information to the description or title
Category
This product does not fit into the selected category. Correct category: [insert MRT]
Problem: Product is in the incorrect category
Solution: Change the product group category. Consult Marketplace Overview of Categories for help
This product does not exist in our retail catalog.
Problem: a section for this item that does not currently exist in our retail catalog.
Solution: Please contact the Merchant Success Team for further assistance.
Brand
Adjust brand field to correct brand
Problem: Wrong brand is associated with the product
Solution: Change brand to match the product
This product does not exist in our retail catalog.
Problem: a section for this item that does not currently exist in our retail catalog.
Solution: Please contact the Merchant Success Team for further assistance.
The "Brand Name" used is not correct/relevant to the image or product description.
Problem: the "Brand Name" used on this offer is not correct/relevant to the product imaged or described.
Solution: Update the Brand to the correct brand of the product.
Please remove unrelated brands or product comparisons from the deal.
Problem: Keyword or brand spamming is prohibited. Unrelated brands, keywords, or products in description or title to throw off search results,
Solution: You must remove unrelated brands or products comparison from the description/title.
Warranty
Provide a link to warranty/image of warranty or remove warranty mention
Problem: Verification for warranty missing
Solution: Add missing warranty information. All warranty fields must be filled in order to claim a warranty on a product.
Attributes
The variations on this listing are incorrectly set up and/or missing information.
Problem: The variations provided on this listing are incorrectly set up and/or missing information. Update listing with the correct unique variant information
Solution: Add product attributes or change to match product descriptions. Please also check that your attributes are consistent across all options in a Product Group. For example, with the Sizing Chart attribute, you cannot upload a file for some options and list custom text for others in the same Product Group. All option attributes must be consistent. Additionally, you cannot list a Sizing Chart for one option and leave it blank for another option in the same Product Group.
Images
(Have you consulted our support resources for product images?)
Connect images to correct variations
Problem: Product missing image variations/incorrectly set up
Solution: Change product image assignments to match correct products
Combine this product with other connected products
Problem: Multiple options presented as different deals
Solution: Combine similar products (such as color or size variations) into the same product group
Separate variants into multiple products
Problem: Multiple products incorrectly grouped in the same variation group
Solution: Separate products that are dissimilar (not variations of one another) into separate product groups
Add images for all variations
Problem: Image is absent
Solution: Provide image for product
Adjust images to match title and description
Problem: Image does not match product description and/or title
Solution: Add and assign correct images for products in the product group
Remove inappropriate images
Problem: Image is inappropriate or violates Adult product guidelines
Solution: Delete images and replace them with appropriate images
Provide higher quality images
Problem: Images are blurry, pixelated, or low quality
Solution: Replace existing images with higher-quality images
Remove text from images
Problem: Text on Images is prohibited unless it serves some specific & reasonable purpose (eg. test on product box, warranty text document, or sizing text on image)
Solution: Replace existing images with text-free images
Poorly Composite Image should appear grounded or on the same plane
- Problem: Composite images should be placed on a unified background color with no noticeable lines or gradients. Products in composite images should appear grounded or on the same plane, should fill the template, and be in proportion to each other and their environment.
- Solution: Correct the composite image to meet the above requirements or break down the composite image into two and upload them as separate images.
Remove trademarks or logos from images
Problem: Image has unnecessary trademarks and/or logos
Solution: Replace existing images with trademark/logo-free images
