Product Rejections



If your product(s) were rejected during the Product Screening Process, you can find the reason for your rejection by locating the product on the Products page on Gateway. Once you've found the listing, you can view the rejection reason by hovering your cursor over the red “Rejected” box next to your product name. 



Below, we've provided a list of common rejection reasons, and instructions for fixing these issues. Use your browser's search tool to quickly scan this document for the rejection reason you'd like to fix.



 Account Status/Merchant Onboarding



Merchant On-boarding is incomplete.

  • Problem: Your product was submitted into the Product Screening Process before you finished activating your account.

    • Solution: Complete your Gateway Account Setup, then allow 72 hours for your listing to manually re-enter Product Screening.



Pricing, Ratings, and Data Validation


Universal ID is missing

  • Problem: Your product doesn't have a valid Product Identifier (and Product Identifier Type)


Category is missing

  • Problem: Your product does not have a category

    • Solution: Assign a Category ID to your product using the category field in Gateway UI or using the bulk upload tool.


Option's variants duplicate another option's

  • Problem: One of your product options has the same attributes as another option.

    • Solution: Identify which product option has duplicate attributes and assign the correct attributes to that option.


Product description has invalid HTML markup

  • Problem: The HTML in your product description is broken.

    • Solution: Identify the HTML your description and fix or delete the broken text.


Manufacturer is missing

  • Problem: The manufacturer field in your product is empty


LTL shipping is not allowed

  • Problem: Your product is marked as LTL and you are not set up as an LTL vendor

    • Solution: Submit a Vendor Helpdesk Ticket to request that your account be set up to support LTL; Uncheck the LTL box in your product's Details page or use the bulk upload tool to update if your product can be shipped non-LTL


At least one product in this multi-variation product group has no attributes

  • Problem: The product does not have any attributes associated with it

    • Solution: Ensure that all products have at least one attribute assigned


Freight Cost Unavailable

  • Problem: The shipping option on your account does not support shipping your product

 

Product requires manual approval

  • Problem: There is a legal issue with this product and it cannot be approved at this time


Product must not contain hazardous materials

  • Problem: Product contains hazardous materials

    • Solution: None, this product cannot be offered on Groupon at this time


Market data missing

  • Problem: Your product is going through a market pricing and ratings check process

    • Solution: This rejection reason will be removed in 24-48 hours automatically


Merchant is not active


Option is not available to Groupon

  • Problem: This product cannot be offered on Groupon for any number or reasons

    • Solution: None, this product cannot be offered on Groupon at this time


Product's MRT has no tax code or its Merchant's shipping address is incomplete

  • Problem: There is an issue with this products underlying information


Refurbished products can not be listed for this category.

  • Problem: This product is listed as "refurbished" in a category that does not allow refurbished products

    • Solution: Move product to a category that allows refurbished products; Groupon may not be allow refurbished products of this type.


Product Group must have at least one image.


Cost exceeds suggested retail price

  • Problem: The Unit Price + Shipping/Freight Cost is higher than the MSRP/Reference Price

    • Solution: Lower the Unit Price for this product


Cost must be greater than 0

  • Problem: Unit Price value is 0

    • Solution: Change Unit Price value to a number larger than 0


At least one products in this multi-variation product group has no attributes

  • Problem: There is one or more products in the group that does not have any attributes

    • Solution: Add at least one attributes to all products


Product requires manual approval


Cost exceeds price

  • Problem: Sell price is lower than the Unit Price + Shipping/Freight Cost


Product failed market price check

  • Problem: The automatically set Sell Price is higher than market pricing


Groupon sell price exceeds suggested retail price

  • Problem: The Sell Price set by Groupon is higher than the MSRP/Reference Price


Estimated shipping cost is missing

  • Problem: There is no shipping cost associated with the product

    • Solution: If shipping on the vendor account, add a Shipping Cost. If shipping on Groupon's account, Contact your buyer or submit a Helpdesk Ticket to have the Freight Cost added.


Product's MRT has not tax code or its Merchant's shipping address is incomplete

  • Problem: There may be an issue with the product's category or vendor's shipping address


Market ratings too low for this product

  • Problem: The quality on your product is below Groupon standards

    • Solution: No solution; This product cannot be sold on Groupon


Shipping cost must be less than product cost

  • Problem: The shipping cost for your product is higher than the product unit price


Price is too high

  • Problem: Product price is too high

    • Solution: Lower product unit price to create a lower sell price


Price is zero

  • Problem: The Sell Price is set to 0


Manually calculated shipping cost estimate is missing

  • Problem: The product is missing Groupon's shipping cost


Product group has too many products (max of 80).



Content Issues

Content rejections occur when a product is missing or has incorrect information, such as title, description, category, brand, attributes, warranty information, or images.


Title & Description


Remove website, email, or phone number from description

  • Problem: Supplier website addresses, email addresses, phone numbers are prohibited

    • Solution: Remove from description


Remove references to competitors

  • Problem: Competitor references are prohibited

    • Solution: Remove references


Remove exaggerated/unsubstantiated claim from description

  • Problem: Unsubstantiated, exaggerated claims, such as "Best product ever" are prohibited

    • Solution: Remove from description


Remove unrelated brands or products from description

  • Problem: Unrelated brands, keywords, or products in description

    • Solution: Remove from description


Remove invalid characters or excessive typos from title or description

  • Problem: Invalid characters or excessive typos are used in the title and/or product description 

    • Solution: Remove from title or description


Remove excessive caps lock from title or description

  • Problem: Excessive caps in the title and/or product description 

    • Solution: Remove from title or description


Remove graphic descriptions or slang words from title or description

  • Problem: Description violates Adult product guidelines

    • Solution: Remove from title of description


Adjust title to include a clear description of the item

  • Problem: Title does not have proper information that describes the item

    • Solution: Change title to properly describe product group


Adjust description to include a clear description of the item

  • Problem: Description does not have proper or good information that describes the item or what it is used for

    • Solution: Change description to properly describe product group


Title and description do not match

  • Problem: Information in the title and the description do not match

    • Solution: Adjust title or description to match one another


Remove vague language from description

  • Problem: No cliches or vague language

    • Solution: Remove from description


Add list of included items

  • Problem: Product is set or pack of different colors/items but is missing a list of all included items

    • Solution. Add information about all products in the product group to the description, bullet points, or what's in the box section


Remove personalization language

  • Problem: 

    • Solution: Remove language


Add ______________



Category

Resubmit in correct category

  • Problem: Product is in incorrect category

    • Solution: Change product group category. Consult 



Brand

Adjust brand field to correct brand

  • Problem: Wrong brand is associated with the product

    • Solution: Change brand to match product



Warranty


Provide link to warranty/image of warranty or remove warranty mention

  • Problem: Verification for warranty missing

    • Solution: Add missing warranty information. All warranty fields must be filled in order to claim warranty on a product.



Attributes


Adjust product variations

  • Problem: Product missing attributes or attributes are incorrect

    • Solution: Add product attributes or change to match product descriptions


Images 
(Have you consulted our Support resources for product images?)   



Connect images to correct variations

  • Problem: Product missing image variations/incorrectly set up

    • Solution: Change product image assignments to match correct products


Combine this product with other connected products

  • Problem: Multiple options presented as different deals

    • Solution: Combine similar products (such as color or size variations) into the same product group


Separate variants into multiple products

  • Problem: Multiple products incorrectly grouped in the same variation group

    • Solution: Separate products that are dissimilar (not variations of one another) into separate product groups


Add images for all variations

  • Problem: Image is absent

    • Solution: Provide image for product


Adjust images to match title and description

  • Problem: Image does not match product description and/or title

    • Solution: Add and assign correct images for products in the product group


Remove inappropriate images

  • Problem: Image is inappropriate or violates Adult product guidelines

    • Solution: Delete images and replace with appropriate images


Provide higher quality images

  • Problem: Images are blurry, pixelated, or low quality

    • Solution: Replace existing images with higher quality images


Remove text from images

  • Problem: Text on Images is prohibited unless it serves some specific & reasonable purpose (eg. test on product box, warranty text document, or sizing text on image) 

    • Solution: Replace existing images with text-free images


Remove trademarks or logos from images

  • Problem: Image has unnecessary trademarks and/or logos

    • Solution: Replace existing images with trademark/logo-free images