Product Screening Policy : Groupon Goods Marketplace

Product Screening Process

Whenever you create a new product listing on Goods Marketplace, your listing automatically begins the product screening process. All products must successfully clear this process before they can go live on our customer-facing portal.

Once you submit your new product listing, our dedicated Product Screening Team will closely review each individual product in your product group. This team will evaluate for full compliance with Goods Marketplace product guidelines. Once the Product Screening team has approved of the content in your deal, it will be passed along to our Buying team for additional approval. If the Buying team approves of your deal, it will go live. If the Buying team does not approve of your deal, it will be rejected and will not go live.

The screening process generally takes up to 7 days, at which point your product will move from “Pending” to either “Live” or “Rejected.”

Avoiding Product Rejections

The product screening process is vital to our mission of ensuring a positive customer experience on Goods Marketplace, but we understand product rejections can be frustrating. By referencing the materials below when creating new listings, you can help make certain your listings are compliant with our guidelines before submitting for approval.

Product Photo Requirements ⬥ Product Description Guidelines ⬥ Product Title Guidelines

⬥ Product and Brand Restrictions

Product Approvals Breakdown

Clicking the “Approvals” link on the Gateway side navigation bar will direct you to a breakdown of your inventory as it relates to the product screening process. The Approvals page is separated into two main sections.

Rejected Products View

If you select your REJECTED products under the Approval Stats section of this page, you’ll be directed to a view of all of your store’s currently rejected product listings. From here, you can view the individual reason(s) provided for your product’s rejection.

Click on any product to navigate towards the “Edit” view for that listing, where you can implement the necessary changes, then “SAVE” to re-submit for approval.

Fixing a Rejected Listing

If your product is rejected, fix the listed issues, then click “Save”. The product will then restart the product screening process. This may take an additional 7 days.

The following support article outlines some common issues that cause merchants to have their listings rejected, and the solutions you can apply when resubmitting for approval.

For a list of common rejections and their solutions, see Fixing Rejected Product Issues

Metric	Description	Score	Goal
Overall Performance	Overall Scorecard Health		100%
Tracking Uploaded On-Time Rate	The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.		>98%
Tracking Movement On-Time Rate	The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.		>97%
Cycle Time	Average time elapsed between the date an order is placed, and the date that order is marked delivered.	Days	<6 Days
Customer to Merchant On-Time Response Rate	The rate at which tickets and messages created by customers receive a response within 1 business day.		>95%
Cancellation Rate	The rate at which orders placed are then cancelled by the merchant prior to tracking upload.		<0.5%
Return Rate	The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.		<0.5%
Customer to Groupon Contact Rate	The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.		<1.4%
Customer to Merchant Contact Rate	The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.		<3.6%
Customer Satisfaction Score	The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.		>70%

Product Screening Policy

Avoiding Product Rejections

If your product is rejected, fix the listed issues, then click “Save”. The product will then restart the product screening process. This may take an additional 7 days.

's Scorecard