Receiving Merchant Scorecard via E-mail
Finding Merchant Scorecard Online
Your Merchant Scorecard can also be accessed at any time by visiting our Merchant Support portal. Once you are logged in, you should be able to find a navigation tab that says "Account Scorecard".
*If you are having trouble signing into the Merchant Support portal, please first make sure the email you are signing in with is registered. If it is already registered and the forgot password tool isn't helping, please create a support ticket with us as we may need to resend you the activation link for that email.
Your Merchant Scorecard is essential in understanding your account standing. Your ability to satisfy Goods Marketplace goals for merchant performance determines your eligibility for Merchant Graduation, and your failure to meet these standards may result in your account activity being suspended.
A full breakdown of each scorecard metrics and its respective performance goal can be found in the support article Understanding Your Merchant Scorecard