Having trouble logging in?
Using the Correct Login Portal
Oftentimes, merchants experiencing issues logging in may simply be using the wrong login portal. Below, we’ve compiled the only three login portals you should ever have to use on Groupon Goods Marketplace.
Logging into Gateway
Gateway is the central hub for merchant activity on Groupon Goods Marketplace. From here, you can create your product catalog, manage inventory, edit your profile information, respond to customer tickets and more.
Your Gateway login should match the primary email assigned to your merchant account. Check your inboxes for emails from Goods Marketplace if you’re not sure which email is associated.
Logging into CommerceInterface
CommerceInterface is your hub for order fulfillment, invoices, tracking uploads, refunds/cancellations and more.
Your CommerceInterface login information should match the login details used to login to Gateway, detailed above.
Logging into Merchant Success Center
The Merchant Success Center is a support portal separate from the Gateway and CommerceInterface systems. This portal is used to create and manage support tickets with our Merchant Success Team and can also be used to view your Merchant Scorecard and our library of support content.
Your Gateway/CommerceInterface merchant account is not connected to the Merchant Success Center. If you’d like to use the support tools available on this portal, you’ll need to create a new, separate FreshDesk account.
When creating a new FreshDesk account, please use the same primary email address associated with your merchant operations.