How to Reset Your Password
Reset Password in Gateway
You can reset your password at any time by going to the Profile page on Gateway, then navigating to the Users tab. Click "Resend" next to the account you want to reset.
You'll receive an email with the subject line "Invitation to Join". Don't worry, this won't create a whole new account for you! Our system uses the same activation email to handle password resets. Click the text labled "Please click here to register and reset your password", and you'll be asked to reset your password.
Reset Password in CommerceInterface
Currently, merchants cannot manually reset their own password for their CommerceInterface accounts. You will need the assistance of one of our Merchant Success Team agents.
If you’d like to change your password for your CommerceInterface account, create a new support ticket. Use the subject line “Reset my CommerceInterface Password”. Reach out from the email address associated with your merchant account. Our team will have a password rest link sent to your email account.