How to Reset Your Password


Reset Password in Gateway

You can reset your password for any of your users on the account at any time by going to the Profile page on Gateway, then navigating to the Users tab. Click "Resend" next to the account you want to reset.



Don't worry, this won't create a whole new account for you! Our system uses the same activation email to handle password resets. Check the box, and Click the text labeled "Resend", and you'll be asked to reset your password.


Reset Password in CommerceInterface

Currently, User cannot manually reset their own password for their CI accounts.

Resetting your password in Gateway Portal will reset your CommerceInterface password as well because your CommerceInterface login information is linked to the login details used to login to Gateway.

Reset Password in Merchant Success Center

Use the "Forgot your Password" link to have a login email sent to your registered Goods Gateway Account email address, to establish a password for the support portal account. This will not affect or reset, your current Gateway/CommerceInterface password.