When the primary user is created in Gateway, an account is automatically created for them in CI with the default Permission Level of 1.
If additional users are created under the account in Gateway, their CI accounts will also have the default Permission Level of 1.
The primary user should change the Permission Levels of users under their account if necessary.
To do so, sign into CI and navigate to Users:
Click on the gear icon for the user, select the desired level, and then click Save:
If you are having trouble accessing pages in CI, please contact the primary user to verify your Permission Level.
If you are the primary user and need assistance, please create a support ticket with us.