Multiple-Quantity Orders

Marketplace Cart allows customers to purchase multiple products in a single checkout.

Marketplace Cart also allows “multiple-quantity orders”. Multiple-quantity orders have three specific processes for merchant order fulfillment:

“Fill or kill” fulfillment
Multiple-quantity tracking upload
Shared shipping fees

You can view the quantity for any order in CommerceInterface. You can view the quantity by opening the order individually or by exporting your Orders file.

*For an overview of order management in CommerceInterface, see our Order Fulfillment Guide

Multiple-Quantity Order Fulfillment

Fill or kill, no order should be partially fulfilled/shipped

Cancel any order if you can’t fulfill the whole quantity.
Orders that are in 'partially shipped' status after 7 business days will be automatically canceled.

What qualifies as a “multiple-quantity order”?

Marketplace Cart allows customers to purchase multiple products in a single checkout. However, merchants will only receive a “multiple-quantity order” when a customer purchases multiple quantities of a single product option in the same checkout.

Below are 3 different scenarios where a customer purchases multiple products from the same merchant using Marketplace Cart. Only Scenario #3 results in a “multiple-quantity order”.

Multiple-Quantity Tracking Uploads

When uploading tracking, you must update the "shipped quantity" field to reflect the items you have shipped.

If you upload tracking and kept the quantity at 1, but the order was placed with a quantity of 3, that order will not show as successfully fulfilled until you have also updated the quantity field.

Please note that the order details in CI will show "Revenue" per 1 quantity, even with multiple quantity orders (see example below.) It may appear that you are not receiving the full and correct amount for an order but as long as your order is successfully and completely fulfilled, your invoice will include the full amount for the quantity ordered.

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Metric	Description	Score	Goal
Overall Performance	Overall Scorecard Health		100%
Tracking Uploaded On-Time Rate	The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.		>98%
Tracking Movement On-Time Rate	The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.		>97%
Cycle Time	Average time elapsed between the date an order is placed, and the date that order is marked delivered.	Days	<6 Days
Customer to Merchant On-Time Response Rate	The rate at which tickets and messages created by customers receive a response within 1 business day.		>95%
Cancellation Rate	The rate at which orders placed are then cancelled by the merchant prior to tracking upload.		<0.5%
Return Rate	The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.		<0.5%
Customer to Groupon Contact Rate	The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.		<1.4%
Customer to Merchant Contact Rate	The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.		<3.6%
Customer Satisfaction Score	The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.		>70%

Metric

Description

Score

Goal

Overall Performance

Overall Scorecard Health

100%

Tracking Uploaded On-Time Rate

The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.

>98%

Tracking Movement On-Time Rate

The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.

>97%

Cycle Time

Average time elapsed between the date an order is placed, and the date that order is marked delivered.

Days

<6 Days

Customer to Merchant On-Time Response Rate

The rate at which tickets and messages created by customers receive a response within 1 business day.

>95%

Cancellation Rate

The rate at which orders placed are then cancelled by the merchant prior to tracking upload.

<0.5%

Return Rate

The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.

<0.5%

Customer to Groupon Contact Rate

The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.

<1.4%

Customer to Merchant Contact Rate

The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.

<3.6%

Customer Satisfaction Score

The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.

>70%

Multiple-Quantity Orders

Multiple-Quantity Order Fulfillment

Fill or kill, no order should be partially fulfilled/shipped

What qualifies as a “multiple-quantity order”?

's Scorecard