Order Refunds/Returns Guidelines 

Groupon Goods Marketplace has specific procedures for order refunds and returns as outlined in your Merchant Agreement. 

  • You MUST honor the return policy listed on your deal page. 
    It’s important to note that a FINAL SALE policy does not apply to products that are broken or defective.

  • You may NOT ask the customer to ship a product back at their own cost. 
    Per Goods Marketplace policy, it is your obligation to provide the customer with a return label.  

  • Partial quantity refunds are available after an order has been shipped.
    Less than full quantity refunds are available in CommerceInterface after an order has been shipped. When marking an order returned in CI, you will be prompted to provide the quantity being refunded. Note that the customer will only receive a refund of the shipping fee if the full quantity has been refunded.

  • Merchants may NOT in any circumstance request customer personal information such as customer PayPal account or billing address.

  • If you choose to offer a return/refund on an order, financial reimbursement must be executed using CommerceInterface. 
    Keep in mind that refunding the order in CI will not automatically close the customer ticket in Gateway. In addition, providing your customers with a return label will not automatically refund the order.