Remittance Center (RC) - Remittance Guide
Navigating the Remittance Center in Commerce Interface
The Remittance Center (RC) in Commerce Interface (CI) gives an overview of your invoices. In order to access the RC, please log in to CI here then click on the Remittance Center icon in the CI left-hand navigation menu.
Exporting Invoices in the Remittance Center
Click on the Export tab at the top of the page.
You’ll receive a notice that your download has been queued.
Once a red circle appears on the Exports/Imports icon in the left-hand navigation menu, your export is ready. Select the icon.
You’ll be taken to the download page. Select Download.
Upon opening the file, you’ll have access to the requested data from the RC.
Activity Summary in the Remittance Center
When navigating to the RC, a summary box will appear in the top-left corner showing an overview of activity from the last 2 months.
Below the summary box, you’ll see a detailed account of orders that have been paid, orders waiting for payment, orders that still need to be invoiced, and deductions. Please note that the RC will only show the last 2 months of invoice data on the home page. You can search all prior invoices by invoice number. Use the Search function next to the Export tab to search for specific invoices.
Search an invoice number in the Groupon Invoice Number field and then select Search.
If you searched a valid invoice number, you should see the invoice appear under the Paid, Waiting for Payment, or To Be Invoiced sections.
You can select the invoice number to view the invoice details.
Invoice Statuses in the Remittance Center
Invoices are listed by status in the Remittance Center. There are 4 invoice statuses:
Paid: Invoices have been paid
Waiting on Payment: Invoiced but not paid
To Be Invoiced: Have not been paid or invoiced
Deductions: Any deductions taken from past invoices are listed here. The Applied To column refers to the invoice from which the deduction is being taken, not the original invoice.
In the Paid section, there are 2 dates: Invoice Date and Expected Payment Date, and 2 amounts: Invoiced Amount and Paid Amount.
The Invoice Date refers to the date that an invoice is processed. This date should be a Saturday.
The Expected Payment Date is the date you should receive payment. Please note that this is an expected date, not guaranteed. Other situations could affect the Expected Payment Date, such as if it falls on a holiday, non-business day, or the last 5 business days of the month.
The Invoiced Amount and Paid Amount will only differ if any deductions are applied to the invoice.
Please submit a support ticket if you have any questions about the Remittance Center.
When Orders Are Invoiced
The following requirements must be met before an order will be invoiced:
A supported carrier and corresponding carrier code must be used to fulfill the order. All orders fulfilled with unsupported carriers won’t be eligible for payment. Please see our supported carriers list here.
Be uploaded to Commerce Interface (CI) within 2 business days of the date the order is placed.
Show movement on the carrier’s website within 3 business days of that same date.
Show as delivered to the correct destination on the carrier’s website within 6 days of that date.
An order is processed for payment when the tracking number shows movement on the carrier's website. Movement doesn’t always include the initial updates on the carrier's website, such as "label created” or “en route to distribution facility.” Please note that different carriers may have different signals for movement.
You can request detailed invoice breakdowns by submitting a support ticket here.
When Orders Are Not Invoiced
If an order doesn’t get invoiced, it might be because:
A tracking number was not uploaded to your order in CI
An order’s tracking number has not shown movement on the carrier’s website
An unsupported carrier and/or carrier code has been used and uploaded to CI
Tracking shows delivered to the incorrect location on the carrier’s website
There is a tracking update attempt after 30 days of the initial tracking upload or after the order has already shown delivery on the carrier’s website
Multiple-quantity orders will only be invoiced when they have been successfully fulfilled. For an order to be successfully fulfilled, not only will the order have to be shipped with a supported carrier and show movement, but you must also update the "shipped quantity" field to reflect the items you have shipped. If you upload tracking and keep the quantity at 1, but the order was placed with a quantity of 3, that order will not be successfully fulfilled.
Please note that the order details in CI will show "Revenue" per 1 quantity. It may appear that you are not receiving the full and correct amount for a multiple-quantity order but as long as your order is successfully fulfilled, your invoice will include the full amount for the quantity ordered.
You can read more about multiple-quantity orders here.
How and When Invoices Are Processed for Payment
Invoices are processed weekly on Saturdays. If any expected payment date falls on a holiday or a weekend, payment will be processed on the next business day. If any expected payment date falls within the last 5 business days of the month, payment will be processed on the first business day of the following calendar month.
Multiple invoices may be combined into one payment if more than one invoice is processed at the same time. This includes both positive and negative invoices.
How Refunds and Other Groupon Fees Are Processed
Refunds due to cancelations and returns will be processed once they are marked as canceled or returned in CI. They will be listed as a “deduction” in the Remittance Center (RC) and included in a negative invoice. Multiple refunds may be included in one negative invoice. If you believe there were refunds processed due to cancellations and returns that were not authorized by you, please submit a support ticket and we’ll let you know why a refund was issued.
Other Groupon fees will be listed as deductions in the RC and applied to positive invoices as well.
Because we cannot deduct funds from your bank account, negative invoice amounts will be applied to positive invoices that are of equal or greater amounts.
Always contact Marketplace Merchant Support for any questions or discrepancies.
Export all invoices on a monthly basis for your records.
Reconcile any unpaid orders and refunds on a monthly basis.