Price Bands : Groupon Goods Marketplace

Competitive Price Matching Services

Competitive pricing is the process of selecting strategic price points to best take advantage of a product or service based market relative to the competition. Groupon will monitor the prices of products listed on key competitor websites that offer the same products you are offering through the Marketplace Service.

If Groupon discovers one of the competitors is selling the same product as yours based on the UPC at a different price than your provided sell price, Groupon price matching service features can ensure your prices on Groupon Marketplace remain competitive with other websites.

Price Bands

The Price Bands automation will allow Groupon to automatically adjust merchant prices within the price band range based on publicly available competitor information Price Bands levels can be adjusted up or down at your discretion, between 0 - 100%.

NOTE: To keep your account secure, only the Account Owners can adjust the Price Bands percentage from the Terms & Agreement tab of the account profile

Price Bands levels can be adjusted up or down at your discretion between 0 - 100%.
The Price Bands range is calculated using the Sell Price you have provided in Gateway, not site prices.
The Price Bands matching automation service will run once every 12 hours.
All price adjustments are rounded to the nearest dollar amounts. The minimum price band is $1.
If the Sell Price of the product is updated the system will reset to the newly inputted Sell Price until the next time the Price Bands matching automation service runs.

As detailed in your Merchant Agreement, All merchants are by default opted into “Price Bands” at the default range +/- 10%. To opt-out of the Price Bands matching automation service, the account owner should set the Price Band Percentage to ZERO.

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Metric	Description	Score	Goal
Overall Performance	Overall Scorecard Health		100%
Tracking Uploaded On-Time Rate	The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.		>98%
Tracking Movement On-Time Rate	The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.		>97%
Cycle Time	Average time elapsed between the date an order is placed, and the date that order is marked delivered.	Days	<6 Days
Customer to Merchant On-Time Response Rate	The rate at which tickets and messages created by customers receive a response within 1 business day.		>95%
Cancellation Rate	The rate at which orders placed are then cancelled by the merchant prior to tracking upload.		<0.5%
Return Rate	The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.		<0.5%
Customer to Groupon Contact Rate	The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.		<1.4%
Customer to Merchant Contact Rate	The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.		<3.6%
Customer Satisfaction Score	The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.		>70%

Metric

Description

Score

Goal

Overall Performance

Overall Scorecard Health

100%

Tracking Uploaded On-Time Rate

The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.

>98%

Tracking Movement On-Time Rate

The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.

>97%

Cycle Time

Average time elapsed between the date an order is placed, and the date that order is marked delivered.

Days

<6 Days

Customer to Merchant On-Time Response Rate

The rate at which tickets and messages created by customers receive a response within 1 business day.

>95%

Cancellation Rate

The rate at which orders placed are then cancelled by the merchant prior to tracking upload.

<0.5%

Return Rate

The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.

<0.5%

Customer to Groupon Contact Rate

The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.

<1.4%

Customer to Merchant Contact Rate

The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.

<3.6%

Customer Satisfaction Score

The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.

>70%

Competitive Price Matching Services

's Scorecard