Understanding Your NCCR File
Your company may receive an email notification titled 'Non-Compliance Chargeback Recovery Issued' if you are responsible for paying Non-Compliance Chargeback Recovery (NCCR) fees caused by failure to comply with the Groupon Goods Marketplace Merchant Agreement (3P only) and the performance thresholds identified in the Non-Compliance Fee Schedule - OR - the Groupon Goods Vendor Guide (1P only) and Non-compliance Chargeback Recoveries starting on pg 23.
NCCRs and notifications are processed and sent weekly. These notifications come from firstname.lastname@example.org with an excel sheet of NCCR details attached. Please have this address whitelisted so you do not miss any notifications.
Below is further clarity on key column meanings:
Vendor Email - The address on file to receive these notifications. We are only able to send these reports to one address - if you’d like the send-to address changed at any point, please submit a ticket.
NCCR Reason Code – Violation which you are being charged for. These correlate to the Non-Compliance Fee Schedule
Order ID (3P only) - This is a unique ID assigned to every Groupon order. You can use the line item ID to search for the order in Commerce Interface. This is also a reference for Customer Service matters.
Line Item ID – This is another unique ID assigned to every Groupon order. You can use the line item ID to search for the order in Commerce Interface. This is also a reference for invoicing.
Tracking Number – Tracking number associated with this order which was provided by your company via Commerce Interface.
Quantity – Number of units associated with this charge.
Due On – Date order was due to have tracking uploaded to Commerce Interface. This is assigned based on your approved SLA, and also reflected in CI.
Tracking Received Date – Date tracking was uploaded to Commerce Interface by your company.
Shipped On Date – Date of the first transit scan received from the carrier to confirm shipment.
COGS (1P only) - Cost of Goods sold to Groupon
Sell Price (3P only) – The sell price your company has set in Gateway.
Commission Rate (3P only) - The Groupon Commission Rate for the product ordered.
NCCR – The rate of the Non-Compliance Chargeback Recovery per offense as laid out in the Non-Compliance Fee Schedule.
Total NCCR Amount – This is the total fee you are being charged.
AP Ded Code - This is an ID assigned to a week’s worth of charges that will be referenced in the Remittance Center so you are able to reconcile deductions to order-level NCCR details.
Comments - Additional details regarding the specific compliance fee assessed.