Accepted Carrier Codes for 856

Groupon Carrier Codes to be used for the 856 - To be transmitted in the TD5_05 segment. If TD5_05 does not contain one of the codes below, order will not update tracking in CommerceInterface.

CARRIER NAME	ACCEPTED CARRIER CODES
ABF	ABF or abf
AIT Worldwide	AIT or ait
Associated Global Systems	AGS or ags
CEVA	CEVA or ceva
Canadian Post	CADP or cadp
DHL	DHL or dhl
Esquire	ESQC or esqc
FedEx	FEDEX or fedex
Fidelitone	PRNL or prnl
JB Hunt	JBH or jbh
MXD Group	MXD or mxd
Manna	MNA or mna
NVC Logistics	NVCP or nvcp
Old Dominion	OLDM or oldm
R&L Carriers	RRCAR or rrcar
STI	STI or sti
UPS	UPS or ups
UPS Mail Innovations	UPSMI or upsmi
USPS	USPS or usps
XPO Logistics	XPOT or xpot

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Metric	Description	Score	Goal
Overall Performance	Overall Scorecard Health		100%
Tracking Uploaded On-Time Rate	The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.		>98%
Tracking Movement On-Time Rate	The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.		>97%
Cycle Time	Average time elapsed between the date an order is placed, and the date that order is marked delivered.	Days	<6 Days
Customer to Merchant On-Time Response Rate	The rate at which tickets and messages created by customers receive a response within 1 business day.		>95%
Cancellation Rate	The rate at which orders placed are then cancelled by the merchant prior to tracking upload.		<0.5%
Return Rate	The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.		<0.5%
Customer to Groupon Contact Rate	The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.		<1.4%
Customer to Merchant Contact Rate	The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.		<3.6%
Customer Satisfaction Score	The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.		>70%

Metric

Description

Score

Goal

Overall Performance

Overall Scorecard Health

100%

Tracking Uploaded On-Time Rate

The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.

>98%

Tracking Movement On-Time Rate

The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.

>97%

Cycle Time

Average time elapsed between the date an order is placed, and the date that order is marked delivered.

Days

<6 Days

Customer to Merchant On-Time Response Rate

The rate at which tickets and messages created by customers receive a response within 1 business day.

>95%

Cancellation Rate

The rate at which orders placed are then cancelled by the merchant prior to tracking upload.

<0.5%

Return Rate

The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.

<0.5%

Customer to Groupon Contact Rate

The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.

<1.4%

Customer to Merchant Contact Rate

The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.

<3.6%

Customer Satisfaction Score

The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.

>70%

Accepted Carrier Codes for 856

's Scorecard