- We did not receive orders
- Submit an EDI Support ticket via support portal (select Orders → EDI Issue) with “EDI” as the Contact Reason.
- The 850 is missing the VN (SKU) number.
- VN (SKU) has to be listed for each option within a deal. If the VN is missing, the order most likely corresponds to a Goods Central deal. You will have to go into the deal setup page in Goods Central (CI) and add the missing SKU (VN) number. 850's cannot be re-sent once sent so you will need to go into CI to manually add tracking for the order. Any new order that comes in after you have added the SKU (VN) in CI will include the VN segment.
855 is not updating order status in CI
There are a few segments to check for in the file that are requirements which directly affect mapping to CI. If any of the following segments are missing, the order will not update in CI.
We provided the incorrect tracking number(s) on the 856, how can we correct it?
Do not send another 856 as that will have no effect on the order. Instead, let us know and your Account Manager will provide a replacement tracking document and upload it to Commerce Interface.
856 is not updating order status in CI
TD5_05 has to be one of Groupon's accepted carrier codes found on this list
Tracking number does not match to carrier code on TD5_05
Incorrect BSN_05 (SOPI = 0001, SOIP = 0002)
846 is not updating inventory in Gateway
Make sure that the VN matches the SKU exactly as it is listed in Gateway. If they do not match, inventory will not update.
REF*IA has to be present
846 only supports SKU's that live in Gateway, it will not update CI options
If your SKU has a comma(s), inventory will also not update so make sure that you don't have commas in the SKU. If there are commas, change the SKU in Gateway to dashes and resend 846 with dashes matching the SKU in Gateway.
You must always include a number in the QTY_02 element (must be an integer, as it will fail if it contains decimals), cannot be left blank as this will cause file to fail.