Hazardous Item List

Hazardous items are products that require special shipping practices in order to ensure the safety of the product and those handling it. Examples of hazardous items include:

Nail polish
Nail polish remover
Facial toner
Body splash cologne
Spray on suntan lotion
Lysol
Mouthwash
Hand sanitizer
Spray on deodorant
Waterproof mascara
Hair color
Nicotine patches
Lighters
All household cleaners (liquid or aerosol)
Bug spray
Glitter paint pens
Aerosol cooking spray
Matches
Reed diffusers
Lithium battery items
e-Cigarettes
Phones
Tablets
MP3 players
Digital Cameras
Flashlights
Wireless speakers
Kids toys
LED gloves
Pedometers
FitBit
Rechargeable drills
RC cars
Leapfrog
Leaf blowers
Battery banks
Wi-Fi hotspots
Bathroom scales
Dog Collars
Watches
Key fobs
Bluetooth ear warmers

All hazardous items must be marked properly when creating the product. The Hazardous Material checkbox can be found in the Variations tab when editing option details.

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Metric	Description	Score	Goal
Overall Performance	Overall Scorecard Health		100%
Tracking Uploaded On-Time Rate	The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.		>98%
Tracking Movement On-Time Rate	The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.		>97%
Cycle Time	Average time elapsed between the date an order is placed, and the date that order is marked delivered.	Days	<6 Days
Customer to Merchant On-Time Response Rate	The rate at which tickets and messages created by customers receive a response within 1 business day.		>95%
Cancellation Rate	The rate at which orders placed are then cancelled by the merchant prior to tracking upload.		<0.5%
Return Rate	The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.		<0.5%
Customer to Groupon Contact Rate	The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.		<1.4%
Customer to Merchant Contact Rate	The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.		<3.6%
Customer Satisfaction Score	The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.		>70%

Metric

Description

Score

Goal

Overall Performance

Overall Scorecard Health

100%

Tracking Uploaded On-Time Rate

The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.

>98%

Tracking Movement On-Time Rate

The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.

>97%

Cycle Time

Average time elapsed between the date an order is placed, and the date that order is marked delivered.

Days

<6 Days

Customer to Merchant On-Time Response Rate

The rate at which tickets and messages created by customers receive a response within 1 business day.

>95%

Cancellation Rate

The rate at which orders placed are then cancelled by the merchant prior to tracking upload.

<0.5%

Return Rate

The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.

<0.5%

Customer to Groupon Contact Rate

The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.

<1.4%

Customer to Merchant Contact Rate

The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.

<3.6%

Customer Satisfaction Score

The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.

>70%

Hazardous Item List

's Scorecard