How to Add a Product into an Existing Product Group

In the UI:

Click into your product group, then use the "Add a Product" link at the bottom of the Update Product Group page to add the product to the group.1.

The product fields will appear at the bottom of the products list with empty fields.

Fill in the same fields that you did when creating the other products, including the fields visible after clicking the "Edit" link (MSRP, attributes, etc). Your product information has been fully entered once the exclamation point icon turns into a grey checkmark. Once finished, click Save.

In Bulk

Export your catalog and find the product group that you want to add the product to using the Variation Grouping ID.

Once located, add a new line below the group to represent a new product.

Fill in all fields for the new product that have also been filled for all other products in the group, including Vendor SKU, Product Identifier, and Unit Price.

Add the same Variation Grouping ID value as the other products in the group, in order to group all the products together.

Refer to the Bulk Upload Template for information about valid field values, attributes, and other information as necessary.

NOTE: Delete any rows that are not the headers (first row) or the product group that is being updated in order to avoid all products from going back through the approvals process.

Once all information has been added, save the CSV and upload using the Bulk Upload tool. Use the Bulk Upload File Error guide to address any errors that may appear while attempting to upload.

After the file has successfully uploaded, the new product will appear on the product group's Update Product Group page and on the Products page.

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Metric	Description	Score	Goal
Overall Performance	Overall Scorecard Health		100%
Tracking Uploaded On-Time Rate	The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.		>98%
Tracking Movement On-Time Rate	The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.		>97%
Cycle Time	Average time elapsed between the date an order is placed, and the date that order is marked delivered.	Days	<6 Days
Customer to Merchant On-Time Response Rate	The rate at which tickets and messages created by customers receive a response within 1 business day.		>95%
Cancellation Rate	The rate at which orders placed are then cancelled by the merchant prior to tracking upload.		<0.5%
Return Rate	The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.		<0.5%
Customer to Groupon Contact Rate	The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.		<1.4%
Customer to Merchant Contact Rate	The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.		<3.6%
Customer Satisfaction Score	The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.		>70%

Metric

Description

Score

Goal

Overall Performance

Overall Scorecard Health

100%

Tracking Uploaded On-Time Rate

The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.

>98%

Tracking Movement On-Time Rate

The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.

>97%

Cycle Time

Average time elapsed between the date an order is placed, and the date that order is marked delivered.

Days

<6 Days

Customer to Merchant On-Time Response Rate

The rate at which tickets and messages created by customers receive a response within 1 business day.

>95%

Cancellation Rate

The rate at which orders placed are then cancelled by the merchant prior to tracking upload.

<0.5%

Return Rate

The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.

<0.5%

Customer to Groupon Contact Rate

The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.

<1.4%

Customer to Merchant Contact Rate

The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.

<3.6%

Customer Satisfaction Score

The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.

>70%

How to Add a Product into an Existing Product Group

's Scorecard