Anti-Misrepresentation & Anti-Manipulation Policy
All Groupon Goods Marketplace Merchants are required to comply with the following Anti-Misrepresentation and Anti-Manipulation Policy.
Customers must be able to shop with confidence on Groupon. As a result, deal and offer descriptions, as well as categorization information, must be accurate. In addition, customer reviews must contain authentic feedback, whether positive or negative. Any attempt to misrepresent deal or offer descriptions or categorization information, or to manipulate customer reviews - including by directly or indirectly contributing false, misleading or inauthentic content - is strictly prohibited on Groupon. Such misconduct may also violate laws applicable to your country, such as the Federal Trade Commission Act or the EU Unfair Commercial Practices Directive, and can lead to legal action and civil and criminal penalties.
We take the integrity of our platform very seriously. If we determine that a merchant has attempted to falsify or misrepresent deal or offer description or categorization information, manipulate customer reviews, or otherwise violate its applicable merchant agreement or our Vendor Code of Conduct, we may immediately suspend or terminate the relevant Groupon merchant account and remove manipulated customer reviews and any or all of the merchant’s deals or offers. In addition, if we determine that a Groupon merchant has been engaging in deal, offer, or customer review manipulation, the merchant’s remittances and payments may be withheld or forfeited.
Further, we reserve the right to pursue legal action against dishonest merchants for deal or offer misrepresentations and manipulation of customer reviews, as well as against any parties who provide and post any inauthentic customer reviews.
We encourage you to contact your Groupon merchant representative (if you are an existing Groupon merchant) or firstname.lastname@example.org if you believe any deal or offer description or category information is inaccurate, if you believe customer review manipulation is taking place, or if you believe our Vendor Code of Conduct is being violated in any other manner. We will investigate the concern thoroughly and take appropriate action, if necessary.