Understanding Your Quarterly Merchant Customer Experience Performance (MCEP) Review
The Quarterly Merchant Customer Experience Performance Review is an overall measure of the health and performance of your account on the Groupon Marketplace and is updated at the beginning of each new business quarter. The main difference between this quarterly scorecard and the standard weekly scorecard is their purpose. The purpose of the quarterly scorecard is to formally evaluate the performance of merchants with low customer experience scores relative to peers and make decisions about whether account suspension or termination is required. The purpose of the weekly scorecard is to provide merchants with regular data which they can use to understand where to focus their continuous improvement efforts.
All active Goods Marketplace merchants on the Gateway platform who meet the contact requirements should receive an e-mail containing their Merchant Customer Experience Performance Review once a quarter. This email will be delivered to the primary email address associated with their account, and contain a full breakdown of your current standing, based on the metrics outlined below.
Scorecard Metrics Breakdown
Scores will be reflective of merchant performance over the previous business quarter (approx. 90 days). Your metrics are measured and placed into 1 of 3 zones:
If your scorecard falls into the RED ZONE in any category, please take some time to review this helpful support article.