When and Where to Submit a Support Ticket
Filling Out the Ticket Fields
Write a headline for your issue.
"How can we assist you?" Field
It is very important that you select the most relevant option from the dropdown options (see below) to ensure that your ticket is routed to the correct team for the fastest resolution.
"Where can we assist you?" Field
Once you select one of the dropdown options, you will see another dropdown with specified topics that fall under your chosen option category.
Again, it is very important to choose the option that is most relevant to you. For example, if you selected "Payment Issues" from the below dropdown, your ticket would be routed to our Accounts Payable Team. If you selected "NCCR/Chargebacks", your ticket would be routed to our Compliance team.