Best Practices for Product Content : Groupon Goods Marketplace

Best Practices for Product Content

Goods Marketplace Getting Started Product Creation Guide What you should know before creating a deal: You must complete the “Vendor Profile” secti...

Fri, 14 May, 2021 at 2:35 PM

Product Title Guidelines

The guidelines below are recommendations that will increase Groupon’s potential to achieve: More deals showing up in search engines Deals ranking high...

Wed, 11 Aug, 2021 at 12:45 PM

Image Requirements

Product Image Requirements Groupon Goods Marketplace requires large high-quality photographs of each product listed on our portal. Any images you use dur...

Mon, 29 Mar, 2021 at 2:44 PM

Creating a Great Product Photo

Creating a Great Product Photo Goods Marketplace requires large, high-quality photographs of each product listed on our portal. If your images don’t c...

Fri, 7 May, 2021 at 2:26 PM

Attributes & Traits (Drop-Downs) Relationship

Thu, 19 Nov, 2020 at 3:49 PM

Finding the Best Categories for Your Product

Attached is an Excel sheet of all of the category options for Goods Marketplace on Gateway, and where those categories will be placed on the Groupon Site. T...

Wed, 14 Jul, 2021 at 8:31 AM

Policies Against Using Celebrity Images

Groupon does not allow the use of images with celebrities in them. If a non-celebrity appears in an image, you must obtain a signed release form granting...

Fri, 7 May, 2021 at 3:00 PM

How to Create an Image Link

How to Create an Image Link 1. To create a link to your image, use https://postimage.io/ or a similar webhosting site, to upload your product photo(...

Fri, 30 Apr, 2021 at 2:55 PM

Using HTML Coding in Product Description

Basic HTML in Product Descriptions With HTML tags, you have the capability to enhance product descriptions in order to more effectively convey product det...

Tue, 28 Jul, 2020 at 11:34 AM

Metric	Description	Score	Goal
Overall Performance	Overall Scorecard Health		100%
Tracking Uploaded On-Time Rate	The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.		>98%
Tracking Movement On-Time Rate	The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.		>97%
Cycle Time	Average time elapsed between the date an order is placed, and the date that order is marked delivered.	Days	<6 Days
Customer to Merchant On-Time Response Rate	The rate at which tickets and messages created by customers receive a response within 1 business day.		>95%
Cancellation Rate	The rate at which orders placed are then cancelled by the merchant prior to tracking upload.		<0.5%
Return Rate	The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.		<0.5%
Customer to Groupon Contact Rate	The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.		<1.4%
Customer to Merchant Contact Rate	The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.		<3.6%
Customer Satisfaction Score	The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.		>70%

Metric

Description

Score

Goal

Overall Performance

Overall Scorecard Health

100%

Tracking Uploaded On-Time Rate

The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.

>98%

Tracking Movement On-Time Rate

The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.

>97%

Cycle Time

Average time elapsed between the date an order is placed, and the date that order is marked delivered.

Days

<6 Days

Customer to Merchant On-Time Response Rate

The rate at which tickets and messages created by customers receive a response within 1 business day.

>95%

Cancellation Rate

The rate at which orders placed are then cancelled by the merchant prior to tracking upload.

<0.5%

Return Rate

The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.

<0.5%

Customer to Groupon Contact Rate

The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.

<1.4%

Customer to Merchant Contact Rate

The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.

<3.6%

Customer Satisfaction Score

The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.

>70%

Best Practices for Product Content

's Scorecard