Orders Fulfillment (CI)

Resources related to Order Fulfillment on Groupon Goods Marketplace.

Supported Shipping Carriers
Supported Shipping Carriers Verifiable tracking is critical for providing a positive experience to both our customers and merchants. Merchants failing ...
Wed, 29 May, 2019 at 10:28 AM
Order Refunds/Returns Guidelines
Order Refunds/Returns Guidelines  Groupon Goods Marketplace has specific procedures for order refunds and returns as outlined in your Merchant Agreement...
Wed, 15 Apr, 2020 at 11:17 AM
Multiple-Quantity Orders
Customers shopping on Groupon Goods Marketplace will soon have access to a new “Marketplace Cart” feature. Marketplace Cart allows customers to purchase mul...
Thu, 18 Jun, 2020 at 9:16 AM
Updating Tracking Information
Updating Tracking Information Merchants cannot manually update their own tracking information on existing orders from within CommerceInterface. They...
Mon, 20 May, 2019 at 9:29 AM
Issuing Refunds
How to Issue a Refund  1. Navigate to “Orders” tab in CommerceInterface. Merchants can issue refunds to their customers in CommerceInterface. To begin t...
Thu, 10 Oct, 2019 at 5:06 PM
Providing a Return Label
If you reach an agreement with your customer to have an order returned, you may not ask the customer to ship the product back at their own cost. Per Goods M...
Tue, 23 Jul, 2019 at 11:28 AM
Return Policy
Marketplace Return Policies Groupon Goods Marketplace returns policies are broken into either a "Free Returns" policy or a "Final Sa...
Wed, 6 May, 2020 at 8:49 PM
Can I do a partial refund?
Unfortunately, at this time, Groupon Stores does not have the ability to do partial refunds.
Fri, 15 Mar, 2019 at 3:57 PM
CommerceInterface User Levels
Users in CommerceInterface (CI) can have Permission Levels 0, 1, 2, 3 or 4. When the primary user is created in Gateway, an account is automatically c...
Thu, 11 Jul, 2019 at 3:25 PM
Finding your Supplier ID and Tokens
Your account Supplier ID and Tokens can be located in CommerceInterface (CI). To find your Supplier ID: To find your Tokens, please visit: https://s...
Thu, 11 Jul, 2019 at 2:29 PM