Troubleshooting, FAQs and Common Issues
If you are having issues exporting orders from Commerce Interface (CI) in your Google Chrome browser, please follow the instructions detailed below. You'...
Fri, 11 Aug, 2023 at 11:30 AM
Where Do My Email Notifications Go? Different types of account notifications go to different email addresses listed on your profile to communicate imp...
Thu, 28 Sep, 2023 at 3:43 PM
Having trouble logging in? Using the Correct Login Portal Oftentimes, merchants experiencing issues logging in may simply be using the wrong login ...
Fri, 27 Nov, 2020 at 3:46 PM
How to Reset Your Password Reset Password in Gateway You can reset your password for any of your users on the account at any time by going to th...
Mon, 9 Nov, 2020 at 9:23 PM
To enter banking information in the Gateway platform, follow the guidelines below. 1. Click on the Manage > Profile section on the left-hand navigat...
Fri, 8 Sep, 2023 at 1:04 PM
Can't Save Payment Info When using the "Profile" page to setup a new Gateway account, some merchants may experience issues when trying...
Fri, 12 Mar, 2021 at 2:48 PM
Completing Terms & Agreement When using the Self Service page to setup a Gateway account, some merchants may experience issues when trying to sele...
Wed, 20 Mar, 2019 at 2:20 PM
Can't Set Remaining Quantity to 0? Occasionally, merchants have encountered a glitch on the Gateway platform where the Merchant Remaining Quanti...
Mon, 3 Feb, 2020 at 11:18 AM
If you are receiving the message "Attributes do not have a unique set" on the Update Product Groups page, this means that there are no distinguish...
Wed, 16 Aug, 2023 at 3:48 PM
How to Fix a Bulk Upload Error Diagnosing the Error When uploading a product catalog for the first time, it is not uncommon fo...
Mon, 22 May, 2023 at 3:45 PM
