Troubleshooting, FAQs and Common Issues
Tips and Rules For a Marketplace Store Name Your legal business name can differ from your Marketplace Store name. When a business operates using a name th...
Thu, 15 Jul, 2021 at 2:32 PM
Image Appears as a Spinning Circle In Gateway's Single Product Creation tool, if your image upload appears as a grey spinning circle, your uploaded im...
Mon, 7 Jun, 2021 at 4:39 PM
Cause of “Duplicate Universal ID” Error In Excel, your Product Identifier will automatically be formatted in scientific notation. This means a value ente...
Wed, 16 Jun, 2021 at 3:58 PM
If there is an attribute that you need to differentiate between products in a group, you can use a free text or custom attribute instead. In the UI: ...
Mon, 4 Dec, 2023 at 1:11 PM
Happy holiday shopping season! The Goods Marketplace team has compiled some quick tips to address merchants’ frequently asked questions about Gatewa...
Mon, 7 Jun, 2021 at 4:38 PM
If you receive a "Something went wrong" error message when attempting to save a product group, try saving again. If the same error appear...
Mon, 4 Dec, 2023 at 2:32 PM
If you are running into consistent issues with late upload, dead tracking, or oversells and cancellations, please review the below to prevent continued orde...
Wed, 12 Apr, 2023 at 9:42 AM
Our inventory system works on a combinations of identifiers including UPC and system generated values for each individual product. This means that when thes...
Mon, 16 May, 2022 at 10:37 AM