Troubleshooting, FAQs and Common Issues

Naming your Marketplace Store and Fulfillment Location
Tips and Rules For a Marketplace Store Name Your legal business name can differ from your Marketplace Store name. When a business operates using a name th...
Thu, 15 Jul, 2021 at 2:32 PM
Image Upload Appears as a Spinning Circle
Image Appears as a Spinning Circle In Gateway's Single Product Creation tool, if your image upload appears as a grey spinning circle, your uploaded i...
Mon, 7 Jun, 2021 at 4:39 PM
How Do I Fix “Duplicate Universal ID” Error
Cause of “Duplicate Universal ID” Error  In Excel, your Product Identifier will automatically be formatted in scientific notation. This means a value ente...
Wed, 16 Jun, 2021 at 3:58 PM
The Attribute That I Need Is Not Available
If there is an attribute that you need to differentiate between products in a group, you can use a free text or custom attribute instead. In the UI: ...
Fri, 18 Jun, 2021 at 12:42 PM
Merchant Best Practices for Holiday Period
Happy holiday shopping season! The Goods Marketplace team has compiled some quick tips to address merchants’ frequently asked questions about Gatewa...
Mon, 7 Jun, 2021 at 4:38 PM
Moving Deals from Your First Party Account to Your Marketplace Account
Most of your 1P deals content would have been automatically migrated to your 3P account. To activate your 3P version of the deal simply add inventory or sub...
Thu, 3 Dec, 2020 at 5:13 PM
"Something Went Wrong" Error Message
If you receive a "Something went wrong" error message when attempting to save a product group, try saving again. If the same error appea...
Thu, 19 Nov, 2020 at 3:22 PM
Troubleshooting Guide for Fulfillment Issues
If you are running into consistent issues with late upload, dead tracking, or oversells and cancellations, please review the below to prevent continued orde...
Thu, 12 May, 2022 at 12:40 PM
Avoid Updating UPCs or Changing UPCs
Our inventory system works on a combinations of identifiers including UPC and system generated values for each individual product. This means that when thes...
Mon, 16 May, 2022 at 10:37 AM