EDI : Groupon Goods Marketplace

EDI

Groupon Carrier Codes to be used for the 856 - To be transmitted in the TD5_05 segment. If TD5_05 does not contain one of the codes below, order will not up...

Thu, 19 Nov, 2020 at 7:56 AM

EDI Specs

Groupon supports the following transactions: 850 Purchase Order 855 Purchase Order Acknowledgement 856 Advance Shipping Notification 824 Appli...

Tue, 20 Sep, 2022 at 3:31 PM

What is Electronic Data Interchange (EDI)?

What is EDI? Electronic Data Interchange, more commonly referred to as EDI, is the electronic transmission of business data. We use EDI to electronical...

Wed, 6 Jan, 2021 at 3:38 PM

EDI Setup Process

If you are interested in getting setup with Groupon's EDI connection, please submit an EDI Support ticket via support portal (select Orders → EDI Issue)...

Thu, 18 Feb, 2021 at 1:17 PM

EDI - 846 Guidelines

We’ve implemented standards around EDI inventory updates. Please be sure to familiarize yourself and your team with these changes and make any needed adjust...

Fri, 18 Jun, 2021 at 1:37 PM

EDI Troubleshooting

850 We did not receive orders Submit an EDI Support ticket via support portal (select Orders → EDI Issue) with “EDI” as the Contact Reason. The 850 ...

Fri, 18 Jun, 2021 at 1:25 PM

EDI FAQs

Once I’m setup with EDI, who do I reach out to for support? Please submit an EDI Support ticket via support portal (select Orders → EDI Issue) so our ...

Mon, 27 Mar, 2023 at 11:35 AM

Metric	Description	Score	Goal
Overall Performance	Overall Scorecard Health		100%
Tracking Uploaded On-Time Rate	The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.		>98%
Tracking Movement On-Time Rate	The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.		>97%
Cycle Time	Average time elapsed between the date an order is placed, and the date that order is marked delivered.	Days	<6 Days
Customer to Merchant On-Time Response Rate	The rate at which tickets and messages created by customers receive a response within 1 business day.		>95%
Cancellation Rate	The rate at which orders placed are then cancelled by the merchant prior to tracking upload.		<0.5%
Return Rate	The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.		<0.5%
Customer to Groupon Contact Rate	The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.		<1.4%
Customer to Merchant Contact Rate	The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.		<3.6%
Customer Satisfaction Score	The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.		>70%

Metric

Description

Score

Goal

Overall Performance

Overall Scorecard Health

100%

Tracking Uploaded On-Time Rate

The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.

>98%

Tracking Movement On-Time Rate

The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.

>97%

Cycle Time

Average time elapsed between the date an order is placed, and the date that order is marked delivered.

Days

<6 Days

Customer to Merchant On-Time Response Rate

The rate at which tickets and messages created by customers receive a response within 1 business day.

>95%

Cancellation Rate

The rate at which orders placed are then cancelled by the merchant prior to tracking upload.

<0.5%

Return Rate

The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.

<0.5%

Customer to Groupon Contact Rate

The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.

<1.4%

Customer to Merchant Contact Rate

The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.

<3.6%

Customer Satisfaction Score

The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.

>70%

EDI

's Scorecard