What are Products and Product Groups?

Products and Product Groups

Gateway breaks down your inventory into product groups and products. Put in simple terms, a product group refers to your deal listing on our Goods Marketplace portal, while a product refers to all available variations of that listing available on your deal page.

For example, let’s say you’re selling a “Plain Solid Color T-Shirt”, which comes in 3 different sizes and 3 different colors.

Product Group would refer to your listing for a “Plain Solid Color T-Shirt”.
Product would refer to each specific combination of size and color available for your listing, such as “Plain Solid Color T-Shirt (Small/Red)” or “Plain Solid Color T-Shirt (Large/White).

In more technical terms, products are individual SKUs in a product group, or deal. When products are created, unique attribute sets are provided to define them. For example, 4 products in a product group may have the attribute sets:

Blue/Small
Red/Small
Blue/Medium
Red/Medium

Though Gateway knows that they are separate products because they have unique SKUs, the unique attribute sets allow them to be listed on the deal page as purchasable options.

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Metric	Description	Score	Goal
Overall Performance	Overall Scorecard Health		≥80%
Tracking Uploaded On-Time Rate	The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.		≥93%
Tracking Movement On-Time Rate	The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.		≥92%
Cycle Time	Average time elapsed between the date an order is placed, and the date that order is marked delivered.	Days	≤6 Days
Customer to Merchant On-Time Response Rate	The rate at which tickets and messages created by customers receive a response within 1 business day.		≥95%
Cancellation Rate	The rate at which orders placed are then cancelled by the merchant prior to tracking upload.		≤1.91%
Return Rate	The rate at which successfully placed orders are returned/refunded.		≤2.69%
Customer to Groupon Contact Rate	The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.		≤1.4%
Customer to Merchant Contact Rate	The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.		≤3.6%
Customer Satisfaction Score	The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.		≥70%

Metric

Description

Score

Goal

Overall Performance

Overall Scorecard Health

≥80%

Tracking Uploaded On-Time Rate

The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.

≥93%

Tracking Movement On-Time Rate

The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.

≥92%

Cycle Time

Average time elapsed between the date an order is placed, and the date that order is marked delivered.

Days

≤6 Days

Customer to Merchant On-Time Response Rate

The rate at which tickets and messages created by customers receive a response within 1 business day.

≥95%

Cancellation Rate

The rate at which orders placed are then cancelled by the merchant prior to tracking upload.

≤1.91%

Return Rate

The rate at which successfully placed orders are returned/refunded.

≤2.69%

Customer to Groupon Contact Rate

The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.

≤1.4%

Customer to Merchant Contact Rate

The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.

≤3.6%

Customer Satisfaction Score

The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.

≥70%

What are Products and Product Groups?

's Scorecard