Since a value is required in the Brand field when creating a product, you should enter "Unbranded".
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Since a value is required in the Brand field when creating a product, you should enter "Unbranded".
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Metric | Description | Score | Goal |
---|---|---|---|
Overall Performance | Overall Scorecard Health | 100% | |
Tracking Uploaded On-Time Rate | The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed. | >98% | |
Tracking Movement On-Time Rate | The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed. | >97% | |
Cycle Time | Average time elapsed between the date an order is placed, and the date that order is marked delivered. | Days | <6 Days |
Customer to Merchant On-Time Response Rate | The rate at which tickets and messages created by customers receive a response within 1 business day. | >95% | |
Cancellation Rate | The rate at which orders placed are then cancelled by the merchant prior to tracking upload. | <0.5% | |
Return Rate | The rate at which successfully placed orders are returned/refunded after tracking has been uploaded. | <0.5% | |
Customer to Groupon Contact Rate | The rate at which orders received by the merchant result in customers contacting Groupon Customer Service. | <1.4% | |
Customer to Merchant Contact Rate | The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly. | <3.6% | |
Customer Satisfaction Score | The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”. | >70% |
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