Image Requirements : Groupon Goods Marketplace

Product Image Requirements

Groupon Goods Marketplace requires large high-quality photographs of each product listed on our portal. Any images you use during product creation should meet the requirements listed below.

Dimensions & resolution

In order to achieve high-quality imagery, please submit the highest resolution versions of images available.

Images must be at least 1400 x 840 pixels for zoom functionality
4200 x 2544 pixels is our recommended image size for our zoom feature and retina displays
If this isn’t feasible, 960 x 582 pixels is the minimum requirement for our site (no zoom functionality)
Must be cropped in a 5:3 ratio

File formats

Acceptable image file formats are .JPG, .GIF and .PNG.
Currently images in WebP format are not accepted, but we are working to include this format in the future.
- Please make sure your image is not in WebP format (even if it currently has an accepted suffix - example: .jpeg)

URL requirements

If uploading via URL, image URLs must be fully formed and valid
(no spaces, must begin with http:// or https://)
Image URLs cannot be redirects

Format requirements

Images must be horizontally oriented
Product-only images should be centered on a white background
Composite images should be placed on a unified background color with no noticeable lines or gradients. Products in composite images should appear grounded or on the same plane, should fill the template, and be in proportion to each other and their environment.
Lifestyle images should clearly explain the product without misrepresenting or misleading the customer
Images must be free of any logos, text, or graphics
The supplier must own the image and/or have the legal right to provide the image to Groupon for use on Groupon’s website. Legally, we can only use images that meet these requirements.

Content requirements

Include only what the customer will receive
Show the entire product; the product should occupy at least 85% of the image area
Alternate images can be different angles, views, or swatches, or lifestyle images.
Images of live models that use poses that could be interpreted as indecent, excessively erotic, or lewd are not permitted as determined by Groupon.

Product Photo Support Materials

- image requirements - creating a great photo -
- how to create an image link - putting images in a 5:3 ratio -

Metric	Description	Score	Goal
Overall Performance	Overall Scorecard Health		100%
Tracking Uploaded On-Time Rate	The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.		>98%
Tracking Movement On-Time Rate	The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.		>97%
Cycle Time	Average time elapsed between the date an order is placed, and the date that order is marked delivered.	Days	<6 Days
Customer to Merchant On-Time Response Rate	The rate at which tickets and messages created by customers receive a response within 1 business day.		>95%
Cancellation Rate	The rate at which orders placed are then cancelled by the merchant prior to tracking upload.		<0.5%
Return Rate	The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.		<0.5%
Customer to Groupon Contact Rate	The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.		<1.4%
Customer to Merchant Contact Rate	The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.		<3.6%
Customer Satisfaction Score	The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.		>70%

Image Requirements

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