Gateway Account Setup Guide

Walk-through, Tips & Troubleshooting to setup your new merchant account

This Account Creation Checklist provides step-by-step instructions, tips and trouble-shooting for activating your new Gateway account. Until these steps are fully completed, merchants will not be able to list products or fulfill orders on Groupon Goods Marketplace. 

1. Activate your new Gateway account


You should have received an email with the subject line “Groupon Goods Gateway - Invitation to Join”. 

This e-mail contains a link to activate your new merchant account.  This link expires after 24 hours. If you have not already, please open that link now before returning to this support article.

Expired Activation Link?

If your activation link has expired, you should open a ticket with our support team



2. Complete “Profile” section on Gateway

Once you’ve logged into Gateway, all merchants must go to the “Profile” page (found on the left-hand navigation bar) and complete all required sections.

Link to "Profile" Page on Gateway



3. Set up AvalaraTax under ”Taxes” 

From the “Profile” page, navigate to the Taxes tab. From here, scroll to the bottom of the page and read through the Avalara terms and conditions. You may then check the box and click submit. 

You will then receive an e-mail from Avalara with password instructions for your new Avalara account. This Avalara account is offered free-of-charge, and must be created in order to activate your Gateway account. 

Questions about state taxes on Goods Marketplace?

If you have questions about state taxes on Groupon Goods Marketplace, please review our Marketplace Tax FAQ.

4. Enter banking details under “Payments”

From the “Profile” page, navigate to the Payments tab. Merchants must input valid, US-based banking information. These banking details should also correspond with the Legal Business Name listed on your account.

Having issues saving your Payment Info?

If you are experiencing an error when attempting to save your payment info,
see our support article "
Error - Can't Save "Payment Info"  for further instructions.


5. Review information under “Business Info”

From the “Profile” page, navigate to the Business Info tab. All information entered here should be accurate and up-to-date. Please note that the e-mail listed under “Business Contact” is our primary mode of contacting merchants.

Are you using the correct Legal Business Name?


In the Business Info section, the name listed under "Legal Full Name" must exactly match the Legal Business Name associated with your banking information. If this information is NOT currently accurate, you must request to have this information updated before you can finish activating your Gateway account. 

If your Legal Business Name is not currently listed accurately, open a ticket with our support team.  

6. Read and confirm “Terms & Agreement”

Finally, from the “Profile” page, navigate to the Terms & Agreement tab. Open up the Merchant Agreement.

To complete our Terms & Agreement, merchants must click both check-boxes AND read through the linked “Groupon Goods Marketplace Merchant Agreement."


More questions? See our full library of Gateway support materials.