Welcome to Groupon Goods Marketplace : Groupon Goods Marketplace

Welcome to Groupon Goods Marketplace

We are happy to offer our third-party merchants with a series of Training Guide documents to supplement our Support Article Library. Below, you will find ...

Tue, 12 Jul, 2022 at 4:36 PM

Setting up your Gateway Account

Gateway Account Setup Guide Walk-through, Tips & Troubleshooting to set up your new merchant account This Account Creation Checklist provi...

Thu, 22 Jul, 2021 at 10:06 AM

Single Product Creation Guide

Single Product Creation In order to create a new product in Gateway, please log onto the Gateway portal, then follow the steps listed below. You c...

Fri, 9 Jun, 2023 at 9:59 AM

Manage your account and users in Gateway and Commerce Interface

Manage Account You can manage your Gateway account by clicking on Profile, under Manage, in the left-hand navigation. Once you have navigated to your...

Wed, 31 May, 2023 at 10:54 AM

Vendor Transition to Marketplace Merchant

Vendor Transition Highlights, Tips & Special Callouts on transitioning to a Marketplace Merchant account There are a few differences betwe...

Tue, 14 Jul, 2020 at 6:02 AM

Submitting Support Tickets

When and Where to Submit a Support Ticket If you cannot resolve your issue or question with one of our support articles found in the Merchant Success P...

Thu, 26 Aug, 2021 at 9:27 AM

Welcome to Groupon Goods Marketplace

Welcome! We’re so glad to have you join us on Groupon Goods Marketplace. Below, you’ll find essential information about required procedures and per...

Fri, 9 Jun, 2023 at 9:58 AM

Merchant Onboarding Checklist

Welcome to Groupon Goods Marketplace. By now you should have received your activation and welcome emails for you to access our systems. This check...

Wed, 20 Jul, 2022 at 10:20 AM

Commerce Interface (CI) - Order Fulfillment Guide

Groupon Goods Marketplace accounts have access to two main systems. Gateway is used to handle product creation and inventory management, while Commerce Inte...

Tue, 12 Jul, 2022 at 4:33 PM

Full Gateway Overview Training Video

Join us as we review a tour of the Gateway platform and discuss it's basic functionalities. The link to the video is found here.

Wed, 7 Jun, 2023 at 10:49 AM

Metric	Description	Score	Goal
Overall Performance	Overall Scorecard Health		100%
Tracking Uploaded On-Time Rate	The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed.		>98%
Tracking Movement On-Time Rate	The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.		>97%
Cycle Time	Average time elapsed between the date an order is placed, and the date that order is marked delivered.	Days	<6 Days
Customer to Merchant On-Time Response Rate	The rate at which tickets and messages created by customers receive a response within 1 business day.		>95%
Cancellation Rate	The rate at which orders placed are then cancelled by the merchant prior to tracking upload.		<0.5%
Return Rate	The rate at which successfully placed orders are returned/refunded after tracking has been uploaded.		<0.5%
Customer to Groupon Contact Rate	The rate at which orders received by the merchant result in customers contacting Groupon Customer Service.		<1.4%
Customer to Merchant Contact Rate	The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.		<3.6%
Customer Satisfaction Score	The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked “Solved”.		>70%

Welcome to Groupon Goods Marketplace

's Scorecard