Merchant Performance Standards
SLA Standards for Merchant Performance In our continued effort to create the best customer experience, please ensure that all procedures are b...
Mon, 26 Jul, 2021 at 3:18 PM
The Merchant Scorecard is an overall measure of the health and performance of your account on the Groupon Marketplace. Your performance as measured in these...
Wed, 26 May, 2021 at 2:14 PM
Understanding Your Quarterly Merchant Customer Experience Performance (MCEP) Review The Quarterly Merchant Customer Experience Performance Review i...
Thu, 25 Mar, 2021 at 12:18 PM
Receiving Merchant Scorecard via E-mail All active merchants receive an e-mail containing their Merchant Scorecard weekly. This e-mail is delivered to t...
Fri, 12 Mar, 2021 at 2:47 PM
Last updated 8/17/2022 Please note that all NCCR disputes must be submitted within 60 days from either our initial payment to you or your first knowle...
Thu, 15 Dec, 2022 at 12:07 PM
Understanding Your NCCR File Your company may receive an email notification titled 'Non-Compliance Chargeback Recovery Issued' if you are respons...
Wed, 29 Jun, 2022 at 10:49 AM
Frequently Asked Questions related to suspended or disabled accounts: Are my payments on hold? When will my payment hold be released? Payments are plac...
Wed, 27 Jan, 2021 at 9:20 AM
The Non-Compliance Fee Schedule outlines the expected performance thresholds (rolling 30-calendar days) and the resulting compliance fees to be applied if s...
Tue, 16 Aug, 2022 at 2:42 PM
I Fell into the Red Zone -- What Should I Do? Improvement is the #1 goal of the Quarterly Merchant Customer Experience Performance Review. Below are ...
Wed, 31 Mar, 2021 at 1:40 PM
From time to time, you may require fulfillment-related exceptions when you are unable to monitor your account for a number of days due to holidays, personal...
Mon, 14 Feb, 2022 at 10:28 AM
