Merchant Performance Standards
SLA Standards for Merchant Performance In our continued effort to create the best customer experience, please ensure that all procedures are b...
Mon, 26 Jul, 2021 at 3:18 PM
The Merchant Scorecard is an overall measure of the health and performance of your account on the Groupon Marketplace. Your performance as measured in these...
Fri, 23 Jun, 2023 at 10:16 AM
Receiving Merchant Scorecard via E-mail All active merchants receive an e-mail containing their Merchant Scorecard weekly. This e-mail is delivered to t...
Fri, 12 Mar, 2021 at 2:47 PM
Last updated 8/17/2022 Please note that all NCCR disputes must be submitted within 60 days from either our initial payment to you or your first knowle...
Thu, 15 Dec, 2022 at 12:07 PM
Understanding Your NCCR File Your company may receive an email notification titled 'Non-Compliance Chargeback Recovery Issued' if you are responsib...
Wed, 29 Jun, 2022 at 10:49 AM
Frequently Asked Questions related to suspended or disabled accounts: Are my payments on hold? When will my payment hold be released? Payments are plac...
Wed, 27 Jan, 2021 at 9:20 AM
The Non-Compliance Fee Schedule outlines the expected performance thresholds (rolling 30-calendar days) and the resulting compliance fees to be applied if s...
Tue, 16 Aug, 2022 at 2:42 PM
I Fell into the Red Zone -- What Should I Do? Improvement is the #1 goal of the Quarterly Merchant Customer Experience Performance Review. Below are ...
Wed, 31 Mar, 2021 at 1:40 PM
From time to time, you may require fulfillment-related exceptions when you are unable to monitor your account for a number of days due to holidays, personal...
Mon, 14 Feb, 2022 at 10:28 AM
Understanding Your Dead Tracking File Your company may receive an email notification titled 'Groupon Goods Dead Tracking Orders' if any of your ord...
Mon, 5 Jun, 2023 at 11:01 AM
