Merchant Performance Standards

SLA Standards for Merchant Performance
SLA Standards for Merchant Performance  In our continued effort to create the best customer experience, please ensure that all procedures are being foll...
Wed, 29 Jan, 2020 at 11:09 AM
Account Suspensions
If your merchant account has been suspended, there are generally two possible explanations: sales threshold suspensions and scorecard strike suspensions. ...
Thu, 12 Dec, 2019 at 1:14 PM
Understanding your Merchant Scorecard
The Merchant Scorecard is an overall measure of the health and performance of your account on the Groupon Marketplace. Your performance as measured in these...
Fri, 24 Jan, 2020 at 1:54 AM
Understanding Merchant Graduation
 Understanding Merchant Graduation The Merchant Graduation program is an automatic process on Goods Marketplace that rewards high-performing merchants ...
Thu, 12 Dec, 2019 at 8:44 AM
How Scorecard Impacts Merchant Graduation
Understanding Merchant Graduation and Your Scorecard All merchants upon joining the Groupon Marketplace are subject to both a Scorecard and a Merchant G...
Wed, 13 Jun, 2018 at 12:57 PM
Viewing Your Merchant Scorecard
Receiving Merchant Scorecard via E-mail All active merchants receive an e-mail containing their Merchant Scorecard weekly. This e-mail is delivered to t...
Tue, 23 Jul, 2019 at 12:27 PM
Defect Free Order Rate
Upcoming Changes Merchant Scorecard! The "performance score" or scorecard overall score is measured based on how far a merchants metrics are f...
Fri, 14 Feb, 2020 at 7:49 AM