Merchant Performance Standards

SLA Policies for Merchant Performance
SLA Standards for Merchant Performance  In our continued effort to create the best customer experience, please ensure that all procedures are being foll...
Wed, 31 Mar, 2021 at 7:08 PM
Account Suspensions
If your merchant account has been suspended, there are generally scorecard strike suspensions. Below, we’ve provided information that will help you iden...
Thu, 9 Jul, 2020 at 7:52 AM
Understanding your Merchant Scorecard
The Merchant Scorecard is an overall measure of the health and performance of your account on the Groupon Marketplace. Your performance as measured in these...
Tue, 6 Apr, 2021 at 9:24 AM
Understanding Your Quarterly Merchant Customer Experience Performance Review
Understanding Your Quarterly Merchant Customer Experience Performance (MCEP) Review The Quarterly Merchant Customer Experience Performance Review i...
Thu, 25 Mar, 2021 at 12:18 PM
Viewing Your Merchant Scorecard
Receiving Merchant Scorecard via E-mail All active merchants receive an e-mail containing their Merchant Scorecard weekly. This e-mail is delivered to t...
Fri, 12 Mar, 2021 at 2:47 PM
Non-Compliance Fees Schedule
  Last updated 12/04/2020   Non-Compliance Reason Description Performance Trigger   (using a rolling 30 day performance) Non-Compliance Fee ...
Thu, 3 Dec, 2020 at 3:55 PM
Understanding Your NCCR File
Understanding Your NCCR File Your company may receive an email notification titled 'Non-Compliance Chargeback Recovery Issued' if you are respons...
Fri, 6 Nov, 2020 at 11:59 AM
Suspended or Disabled Merchant Accounts
Frequently Asked Questions related to suspended or disabled accounts: Are my payments on hold? When will my payment hold be released? Payments are plac...
Wed, 27 Jan, 2021 at 9:20 AM
Why am I receiving chargebacks?
The Non-Compliance Fee Schedule outlines the expected performance thresholds (rolling 30-calendar days) and the resulting compliance fees to be applied if s...
Thu, 6 May, 2021 at 1:24 PM
I Fell into the Red Zone -- What Should I Do? (MCEP)
I Fell into the Red Zone -- What Should I Do?  Improvement is the #1 goal of the Quarterly Merchant Customer Experience Performance Review. Below are ...
Wed, 31 Mar, 2021 at 1:40 PM