Troubleshooting, FAQs and Common Issues

Can't Save Payment Info
Can't Save Payment Info When using the "Profile" page to setup a new Gateway account, some merchants may experience issues when tryin...
Tue, 30 Jul, 2019 at 1:03 PM
Can't Set Groupon Available QTY to 0?
Can't Set Available Quantity to 0? Occasionally, merchants have encountered a glitch on the Gateway platform where the Groupon Available Quanti...
Wed, 17 Apr, 2019 at 2:03 PM
Can't Complete Terms & Agreement
Completing Terms & Agreement When using the Self Service page to setup a Gateway account, some merchants may experience issues when trying to sele...
Wed, 20 Mar, 2019 at 2:20 PM
Image Upload Appears as a Spinning Circle
Image Appears as a Spinning Circle In Gateway's Single Product Creation tool, if your image upload appears as a grey spinning circle, your uploade...
Thu, 4 Apr, 2019 at 9:33 AM
Having trouble logging in?
Having trouble logging in? Using the Correct Login Portal Oftentimes, merchants experiencing issues logging in may simply be using the wrong login ...
Tue, 23 Jul, 2019 at 10:10 AM
How do I reset my account password?
How to Reset Your Password     Reset Password in Gateway   You can reset your password at any time by going to the Profile page on Gateway, then ...
Tue, 23 Apr, 2019 at 10:59 AM
CommerceInterface User Levels
Users in CommerceInterface (CI) can have Permission Levels 0, 1, 2, 3 or 4. When the primary user is created in Gateway, an account is automatically c...
Thu, 11 Jul, 2019 at 3:25 PM