Troubleshooting, FAQs and Common Issues

Naming your Marketplace Store and Fulfillment Location
Tips and Rules For a Marketplace Store Name Your legal business name can differ from your Marketplace Store name. When a business operates using a name th...
Mon, 27 Jul, 2020 at 4:23 AM
Can't Save Payment Info
Can't Save Payment Info When using the "Profile" page to setup a new Gateway account, some merchants may experience issues when tryin...
Tue, 30 Jul, 2019 at 1:03 PM
Can't Set Merchant Remaining QTY to 0?
Can't Set Remaining Quantity to 0? Occasionally, merchants have encountered a glitch on the Gateway platform where the Merchant Remaining Quant...
Mon, 3 Feb, 2020 at 11:18 AM
Can't Complete Terms & Agreement
Completing Terms & Agreement When using the Self Service page to setup a Gateway account, some merchants may experience issues when trying to sele...
Wed, 20 Mar, 2019 at 2:20 PM
Image Upload Appears as a Spinning Circle
Image Appears as a Spinning Circle In Gateway's Single Product Creation tool, if your image upload appears as a grey spinning circle, your uploade...
Thu, 4 Apr, 2019 at 9:33 AM
Having trouble logging in?
Having trouble logging in? Using the Correct Login Portal Oftentimes, merchants experiencing issues logging in may simply be using the wrong login ...
Tue, 23 Jul, 2019 at 10:10 AM
How do I reset my account password?
How to Reset Your Password     Reset Password in Gateway You can reset your password for any of your users on the account at any time b...
Mon, 20 Jul, 2020 at 7:57 AM
Migration Deal Failure Resolution
As your 1P Vendor account deals are migrated to your 3P Merchant account you might notice that a few failed, you are welcome to begin re-creating any of the...
Thu, 30 Jul, 2020 at 3:31 PM