Troubleshooting, FAQs and Common Issues

Naming your Marketplace Store and Fulfillment Location
Tips and Rules For a Marketplace Store Name Your legal business name can differ from your Marketplace Store name. When a business operates using a name th...
Mon, 27 Jul, 2020 at 4:23 AM
Updating Banking Information in Gateway
To enter banking information in the Gateway platform, follow the guidelines below.  1. Click on the Manage > Profile section on the left-hand navigat...
Fri, 27 Nov, 2020 at 3:48 PM
Where do my email notifications go?
Where Do My Email Notifications Go?   Different types of account notifications go to different email addresses listed on your profile to communicate imp...
Mon, 29 Jun, 2020 at 2:09 PM
Can't Save Payment Info
Can't Save Payment Info When using the "Profile" page to setup a new Gateway account, some merchants may experience issues when tryin...
Tue, 30 Jul, 2019 at 1:03 PM
Can't Set Merchant Remaining QTY to 0?
Can't Set Remaining Quantity to 0? Occasionally, merchants have encountered a glitch on the Gateway platform where the Merchant Remaining Quant...
Mon, 3 Feb, 2020 at 11:18 AM
Can't Complete Terms & Agreement
Completing Terms & Agreement When using the Self Service page to setup a Gateway account, some merchants may experience issues when trying to sele...
Wed, 20 Mar, 2019 at 2:20 PM
Bulk Upload File Errors
How to Fix a Bulk Upload Error Diagnosing the Error When uploading a product catalog for the first time, it is not uncommon fo...
Thu, 29 Oct, 2020 at 10:16 PM
Image Upload Appears as a Spinning Circle
Image Appears as a Spinning Circle In Gateway's Single Product Creation tool, if your image upload appears as a grey spinning circle, your uploade...
Thu, 4 Apr, 2019 at 9:33 AM
How Do I Fix “Duplicate Universal ID” Error
Cause of “Duplicate Universal ID” Error  In Excel, your Product Identifier will automatically be formatted in scientific notation. This means a value ente...
Thu, 29 Oct, 2020 at 10:14 PM
Having trouble logging in?
Having trouble logging in? Using the Correct Login Portal Oftentimes, merchants experiencing issues logging in may simply be using the wrong login ...
Fri, 27 Nov, 2020 at 3:46 PM