Troubleshooting, FAQs and Common Issues

Unable to export orders from Commerce Interface?
If you are having issues exporting orders from Commerce Interface (CI) in your Google Chrome browser, please follow the instructions detailed below. You...
Thu, 17 Dec, 2020 at 1:55 PM
Where do my email notifications go?
Where Do My Email Notifications Go?   Different types of account notifications go to different email addresses listed on your profile to communicate imp...
Wed, 10 Feb, 2021 at 10:10 AM
Having trouble logging in?
Having trouble logging in? Using the Correct Login Portal Oftentimes, merchants experiencing issues logging in may simply be using the wrong login ...
Fri, 27 Nov, 2020 at 3:46 PM
How do I reset my account password?
How to Reset Your Password   Reset Password in Gateway You can reset your password for any of your users on the account at any time by going to th...
Mon, 9 Nov, 2020 at 9:23 PM
Updating Banking Information in Gateway
To enter banking information in the Gateway platform, follow the guidelines below.  1. Click on the Manage > Profile section on the left-hand navigat...
Tue, 22 Dec, 2020 at 12:39 PM
Can't Save Payment Info
Can't Save Payment Info When using the "Profile" page to setup a new Gateway account, some merchants may experience issues when tryin...
Tue, 30 Jul, 2019 at 1:03 PM
Can't Complete Terms & Agreement
Completing Terms & Agreement When using the Self Service page to setup a Gateway account, some merchants may experience issues when trying to sele...
Wed, 20 Mar, 2019 at 2:20 PM
Can't Set Merchant Remaining QTY to 0?
Can't Set Remaining Quantity to 0? Occasionally, merchants have encountered a glitch on the Gateway platform where the Merchant Remaining Quant...
Mon, 3 Feb, 2020 at 11:18 AM
"Attributes Do Not Have a Unique Set" Message
If you are receiving the message "Attributes do not have a unique set" on the Update Product Groups page, this means that there are no distin...
Thu, 19 Nov, 2020 at 3:22 PM
Bulk Upload File Errors
How to Fix a Bulk Upload Error Diagnosing the Error When uploading a product catalog for the first time, it is not uncommon fo...
Thu, 29 Oct, 2020 at 10:16 PM